Quality and Compliance Manager

Overview

The Quality and Compliance Manager will be responsible for project managing a team to help lower quality percentages across the board inclusive of true quality issues, customer service issues, packing and handling issues. This person will serve as the liaison between Executive leadership, Product Development Director and the Quality team members. In this role, you will:

• Assist in processing, arranging, and monitoring quality and compliance certification/testing, audits/inspections, and corrective actions
• Prepare regular/quarterly reports to provide management team with information regarding quality and returns data
• Assist with the implementation and monitoring of new/updated systems, standards, processes, policies, and procedures
• Support processes to ensure compliance with all local, state, federal and international laws, and regulations as well as company policies, procedures, and internal controls
• Assist with managing overall production timelines from PO submission through delivery
• Participate in review of the Vendor Compliance Manual to communicate development, quality, compliance, and logistics expectations to factory
• Work cross-functionally with Product Development, Logistics and Global Supplier network in the development of safe, well designed, and cost effective product that meets all required guidelines. Inclusive but not limited to UL, Intertek, all offshore agents’ teams etc. (this will also include internal teams such as IT, Sales Support, Design/PD and Commercial teams)
• Ability to work with offshore and domestic factories when products have issues involving damages, packaging, finishing and collaborate to find solutions for existing issues and future receipts of the goods
• Coordinate audits with other departments within an organization to ensure that all aspects of quality assurance are being addressed
• Review data collected during audits to identify any potential areas of concern and determine immediate action plans
• Train employees on new quality procedures to ensure that they are aware of new policies and procedures
• Execute against established internal audit processes at the factory level, warehouse level and office level
• Ensure our global quality footprint add continue to execute on our current sustainability efforts

What began over 35 years ago as a boutique accessories company has evolved into a global force in the design industry.  With premier lighting, furniture and accessories, Arteriors redefines interior spaces through unexpected creativity and meticulous craftsmanship.  Pursuit of innovation drives us forward.  Our imagination never rests. And thanks to our uniquely diverse and talented employee base, we are inspired to continue the remarkable journey.  Arteriors embraces creativity in all its forms, from products and ideas to inventive, curious employees who think of themselves as tastemakers rather than followers. Innovation is impossible without our diverse team and their ideas, so we focus on creating a diverse workplace that promotes employee differences and creates an inclusive culture.  Our aim is to provide our team members with an equitable experience.  

This job might be for you if:

• 4 years of experience Quality Assurance, Testing and Compliance, engineering experience a bonus
• Proficient in Microsoft Office specifically Excel, Outlook, Word, PowerPoint
• Six Sigma awareness
• Experience with data analysis and reporting
• Strong planning and organizational skills with a sense of priority for deadlines
• Goal orientated with ability to stay focused on creating winning results
• Flexibility and Adaptability: Adapts to change and different ways of doing things quickly and positively; deals effectively with a variety of people and situations; appropriately adapts one’s thinking or approach as the situation changes; thrives in a fluid environment and works effectively in ambiguous situations
• Process Oriented:  Ability to develop and own a process; identifying gaps, working cross functionally to best solve and driving solutions
• Results Oriented: Drives self and others to achieve results and surpass goals by setting high standards of performance, continually striving to do things better to improve performance, and looking for ways to succeed no matter what the challenge
• Problem Solving and Decision Making: Identifies problems and applies knowledge, understanding of the business and experience to address them; makes timely and effective decisions by gathering relevant information, systematically analyzing options, and choosing the best course of action based on all relevant information

What's in it for you:

• Medical, dental and vision insurance available the first day of the month after hire date
• 401k with employer matching
• Unlimited Paid Time Off
• Paid Volunteer Days, allowing you to give back to your community
• Annual bonus potential and merit increase potential
• Generous employee discount
• Employee referral bonus