Collections Specialist/Accounts Receivable

Collection Specialist/Accounts Receivable

Artesian Bottleless Water is looking for an Accounts Receivable/Collections Specialist candidate to be part of our team at the Indianapolis headquarters. This position is a full-time position. Artesian Bottleless Water is a rapidly growing nationally recognized premier distributor of bottleless water dispensers and commercialized machines.

Primary Purpose

The Accounts Receivable/Collections Specialist position is responsible for providing customer service regarding collection issues, process and review account adjustments, cash application, and resolving invoice discrepancies. They are responsible for reducing the delinquency for assigned accounts. They must communicate effectively with operations management regarding customer accounts in a timely manner.

Essential Responsibilities/Functions

Provide customer service regarding collection issues, payment process, and review account adjustments, resolve invoice discrepancies.

· Responsible for monitoring and maintaining assigned accounts- Customer calls, payment status via customer portals, account adjustments, customer reconciliations.

· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

· Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.

· Performs day-to-day activities that ensure effective account management of assigned collection accounts.

· Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections.

· Communicates via phone conversations, email, and letters with customers concerning the status of invoice payments.

· Performs reconciliations for assigned accounts to maintain accuracy.

· Works with customers and field operations in a proactive manner to resolve discrepancies.

· Reconciles account status using current and historical invoicing and payment activity analysis.

· Cash application research and reconciles misapplied or payment issues.

· Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication, and follow-up with clients.

· Prepares delinquent accounts for placement with outside collection agencies per AUS policy.

· Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.

Education: High School Diploma or equivalent required.

Experience: Minimum 2 years’ experience with Customer Service, Collections, or Business Administration a plus.

Knowledge and Abilities: Excellent verbal and written communication skills with customers. Experience balancing and delivering multiple projects in a deadline driven environment. Strong Microsoft Office and Excel skills. Strong analytical and problem-solving ability to provide solutions with limited direction. Strong attention to detail and superior time management skills. Knowledge of QuickBooks and Microsoft Excel. Must be a self-starter, able to work independently as well as be part of a team.

Artesian Bottleless Water has a comprehensive benefits package- including medical, vision, dental, life insurance and a 401K plan with match. We also offer paid time off and paid holidays.

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
• Accounts receivable: 1 year (Required)

Ability to Relocate:

• Indianapolis, IN 46256: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $46,000