What are the responsibilities and job description for the Redspot Technology Specialist I position at Arthrex?
Main Objective:
The Redspot Technology Specialist serves a wide range of functions in support of the Redspot Support Team.
These functions include, but are not limited to, the duties and responsibilities outlined below.
Essential Duties and Responsibilities:
Machine, Tools, and/or Equipment Skills : PCs and have a command of Excel, PowerPoint, and Word, plus any additional communication equipment as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
The Redspot Technology Specialist serves a wide range of functions in support of the Redspot Support Team.
These functions include, but are not limited to, the duties and responsibilities outlined below.
Essential Duties and Responsibilities:
- Serve as first-line support to internal and external users of the Redspot software.
- Consistently provide superior customer service to Arthrex agency users and Arthrex corporate teams
- Answer questions and research problems thoroughly to provide accurate resolutions.
- Assist with onboarding and offboarding of users on the system.
- Work collaboratively with Arthrex corporate teams to provide excellent user experience.
- Create relationships and connections with users whenever possible
- High school diploma or equivalent required
- Bachelor’s degree or equivalent or… 1 year of relevant work experience preferred
- One or more years of software support experience in each of the above essential duties and responsibilities is preferred
- Prior experience working with custom software is preferred
- Prior experience working in the medical device industry is preferred
- Prior end-user training experience is preferred
- Microsoft Excel knowledge is preferred
- Excellent verbal and written communication skills are required
- Ability to coordinate multiple projects and customer accounts at any given time is required
- Superior follow [1] through on assigned tasks in terms of timeliness, communication, and accuracy is required
- Ability to quickly adapt to changes in the software, process, and work is required
- Ability to work independently in sometimes ambiguous circumstances is required
Machine, Tools, and/or Equipment Skills : PCs and have a command of Excel, PowerPoint, and Word, plus any additional communication equipment as needed.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
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