What are the responsibilities and job description for the Community Health Worker position at Arthur Center Community Health?
Position Title
Community Health Worker – Clinic
Department
FQHC Clinic
Reports To
Director of Nursing
Overall
Responsibility
A community health worker provides support to a caseload of up to 30 persons with chronic health conditions. The work is done primarily in the community with specific chronic health populations who need additional support to improve his/her health status. They work closely with medical providers, primary care, behavioral health and dental teams to improve patient care and outcomes.
Key Tasks and
Responsibilities
- Use PRAPARE tool to assess Social Determinates of Health (SDOH) issues that are potentially impacting health care status.
- Engages persons in a productive working relationship through to address SDOH and provide needed support to the patient.
- Develop a treatment plan and document progress toward the goals of the treatment plan
- Review progress with the treatment plan on a quarterly basis and make course corrections as needed with the treatment team.
- Engages natural supports in the treatment of persons served in the program
- Assist clients in effectively using available resources both in the center and the community by assisting with scheduling appointments, tracking the status of referral completion.
- Provides timely, accurate and quality documentation.
- Manages time well as evidenced by being on time for appointments, attending staff team meetings, and completes documentation on time.
- Works to improve the overall health status of individuals served.
- Able to prioritize workload.
- Works as part of an integrated team.
- Work with the Quality Improvement Team and provide support for quality improvement PDSA projects.
- Must be able to sit and drive for a significant part of a work day.
Skills and
Attributes
- Possesses empathy skills as evidenced by good eye contact, listening skills and ability to develop rapport with a diverse range of consumers.
- Has an array of interventions they can draw from in working with consumers.
- Does not engage in rescuing behavior.
- Able to balance personal and professional lives.
- Able to be flexible, non-judgmental, open-minded and accepting while still being able to maintain healthy professional boundaries.
- Has a willingness to learn, grow and change.
- Possesses a solid working knowledge of community resources and the ability to find and develop new resources.
- Knows and uses stress management techniques for themselves.
- Has a moderate knowledge of mental illness and substance use disorders to include diagnosis, symptoms and correlating interventions.
- Possesses a basic knowledge of the health delivery system to include the Missouri Department of Mental Health, Federally Qualified Health Centers, Substance use disorders treatment facilities and community resources.
- Has a working knowledge of chronic health conditions, serious mental illness and developmental disabilities.
- Maintains a professional appearance and dresses appropriately as the situation dictates
Physical Requirements
This position requires travel primarily in a 30 mile radius of the office. It also requires extensive documentation in an electronic health record. Lifting requirements are approximately 15 pounds and the ability to provide physical support to some clients on a non-routine basis.
Degree
Requirements
Meets at least one of the following:
1. Meets the criteria to bill as a community support.
2. Has a bachelor's degree in social work, psychology, or closely related fields or is a licensed nurse.
3. Equivalent experience may be substituted on the basis of one year of experience for each year of required education.
Licensure
Requirements
Class E Driver’s License and a good driving record.
Certifications: BLS, Nonviolent Crisis Intervention, Level 1 Medication Aid.
Experience
Requirements
At least one year in case management with adults and/or youth with serious and persistent mental illness or substance use disorders.
