What are the responsibilities and job description for the Community Health Worker (Nursing) position at CareSTL Health?
POSITION TITLE: Community Health Worker (Nursing)
REPORTS TO: Director of Case Management
CLASSIFICATION: Non-Exempt
CareSTL Health is seeking a Community Health Worker (Nursing) to join our team! The Community Health Worker (CHW) is responsible for building trusted relationships and partnerships in the community served. The CHW will serve as a liaison or link between health/social services and the community to facilitate access to services; and improve service delivery's quality and cultural competence. The CHW supports providers and Case Managers through an integrated approach to care management and community outreach. This position is responsible for demonstrating the core values of CareSTL Health: Customer Service, Community, Commitment, Compassion, and Competence.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned.
The Community Health Worker may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons.
• Engage in the community through outreach to recruit high-risk patients and those not seeking care.
• Educate healthcare providers and administrators about the community's health needs and the cultural relevancy of interventions by helping these providers and the managers of healthcare systems build their cultural competence and strengthen communication skills.
• Engage patients. in their care including preventative care, chronic disease management, and self-management.
• Create connections between vulnerable populations and the health care systems, establishing a secure, trusted connection with a primary care provider can help prevent persons from relying on Emergency Departments to meet primary care needs.
• Assist the primary care team in developing care management processes such as the use of guidelines, disease management techniques, case management, and patient education to improve self-management of chronic diseases.
OTHER FUNCTIONS
• Responsible for providing consistent communication to the Case Manager to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
• Follow-up with members via phone calls, Telehealth, home visits, and visits to other settings where members can be reached.
• Empower, coach, and serve as a liaison with the patient, CHC clinical care team, and community partners.
• Assist patients in meeting their identified social determinants of health needs.
• Provide navigation to community-based services
• Evaluate crisis situations and apply appropriate interventions.
• Performs general support activities and carries out special projects or duties as required.
JOB REQUIREMENTS AND QUALIFICATIONS:
Education:
• High School Diploma or GED required
• Certified Community Health Worker OR current eligibility to apply for certification
Experience:
• Must have 2 years of experience working in community health, human services, community outreach, and/or healthcare.
• Desirable experience includes customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry, public speaking, and non-profits.
Knowledge, Skills, and Abilities:
