What are the responsibilities and job description for the IT Support Specialist position at Arthur Grand Technologies Inc?
Arthur Grand Technologies is currently seeking a highly motivated and skilled ID Infrastructure Support for one of our clients.
Position: ID Infrastructure Support
Location: Knoxville, TN (Onsite)
Long Term Contract
Job Duties:
- Provides first-level troubleshooting of hardware, software and operating system problems,
- Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.
- Responds to telephone calls, email, and problem tickets for personnel requests for technical support.
- Tracks and monitors the problem to ensure a timely resolution where required.
- Resolves PC software configuration problems and remotely installs software products and/or approved patches.
- Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.
- Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.
- Diagnoses, isolates, and analyzes problems utilizing historical database records.
- Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.
- Escalates unresolved issues to the successive level of support.
Basic Qualifications:
Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree
- 1 or more years of experience in troubleshooting applications or network related issues
- 1 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now
- 1 or more years of experience providing customer service
About Arthur Grand Technologies:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20 years. We are a minority-owned staff augmentation and technology consulting company.
At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to indhu.s@arthurgrand.com for immediate consideration.
Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.
Best Regards,
Indhu
E: indhu.s@arthurgrand.com
Arthur Grand Technologies Inc
www.arthurgrand.com
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: In person
