What are the responsibilities and job description for the Customer Service Associate position at Artisan Chef Manufacturing Co.?
Job Title : Customer Service Associate
Location : Lawrence, MA
Department : Customer Service
Reports To : Director of Customer Service
ABOUT US
The Artisan Chef Manufacturing Company, located in historic Lawrence, Massachusetts, is a multifaceted manufacturer of scratch-made Pastries, Artisan Breads, Fresh Pastas, Gourmet Sauces, Authentic Neapolitan Style Pizza, Calzones, and restaurant-quality prepared meals. If you are passionate about working in a fast-track entrepreneurial environment with state-of-the-art equipment and a driven team, consider working with us!
Come join New England's fastest growing Artisan Manufacturing Company. Artisan Chef Manufacturing is searching for a dedicated Production Manager to add to our team. We are looking for passionate culinary leaders to join us on an incredible growth journey. Artisan Chef Manufacturing is looking for a talented, driven and passionate talent to help us grow. Must be process oriented and detailed.
BASIC FUNCTIONS
We are seeking a dedicated and detail-oriented Customer Service Associate to join our team. This role serves as a critical link between customers and internal departments, ensuring accurate order processing and the prompt resolution of customer inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and other communication channels.
- Address and resolve customer complaints promptly, ensuring accurate tracking and reporting.
- Process customer orders with accuracy and issue order confirmations.
- Coordinate order changes, cancellations, and returns with customers, warehouses, and third-party logistics (3PL) partners.
- Oversee outbound freight for delivery customers and manage pickup appointments.
- Prepare shipping documents, including Bills of Lading (BOL).
- Process invoices using ERP systems and EDI.
- Monitor and update customers on order status, including stock availability.
- Track order lead times and ensure adherence to minimum order quantity requirements.
- Communicate production needs to the production planner to achieve 100% order fulfillment.
- Maintain accurate and up-to-date customer records in ERP systems and Customer files.
- Manage EDI portals, including sales orders, advance shipping notices (ASNs), and invoices.
CROSS-FUNCTIONAL COLLABORATION
MINIMUM QUALIFICATIONS
BENEFITS
Vacation
401 K Up to 5% match
Health / Dental / Vision : BCBS Mass
Life / AD&D Insurance