What are the responsibilities and job description for the VP of Customer Success position at Artisan?
About Artisan
At Artisan, we're on a mission to create the most advanced human-like digital workers, called Artisans, and the software operating system for startups across verticals. We're starting with sales through our Artisan Sales platform and Ava, The Sales Rep Artisan.
Our first Artisan, Ava, is a BDR who automates the entire outbound sales process and can be set up with a 10-minute conversation. Ava creates the user's ICP, prospects with her database of over 270M contacts, does lead research, crafts & sends highly bespoke email sequences, and books meetings into sales reps' calendars.
We recently launched Artisan Labs, our research lab where we're pioneering the foundational technologies required to create human-like digital workers.
This is the next Industrial Revolution
About the role
At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.
We're growing very rapidly (closing $xM in new ARR each month). We recently raised a $12M seed round from top investors, and are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.
The Role
This is a full-time on-site role for a VP of Customer Success at Artisan in San Francisco, CA. The VP of Customer Success will be responsible for overseeing customer satisfaction, retention, account management, sales, and enhancing customer experience on a daily basis. Your role will consist of managing and expanding our CS team (currently consisting of 3 people) and implementing scalable processes. We are obsessed with customer happiness, and you’ll be at the core of making sure every customer has a delightful experience with Artisan.
Your Responsibilities
- Scale our CS org to 100s of people over the next few years.
- Own the Onboarding, Success, Support & AM functions.
- Own and evolve the CS org structure to deal with the extremely complex product framework that will evolve as we become multi-product.
- Own CS KPIs across all product categories, including NPS, NDR, Churn, CSAT & TTV.
- Work with Sales to evolve our ICP, optimizing for user success.
- Ensure ongoing L&D for the CS org.
- Build scalable and automated processes to maximize the value of rep time.
- Work with Product to automate onboarding, new feature adoption and other CS functions where possible.
- Own the development of Artisan University, a media library teaching our users how to maximize the value they get out of Artisan.
About You
Benefits
