What are the responsibilities and job description for the VP, Customer Success position at NextRoll?
As NextRoll's VP, Customer Success you'll join our Revenue organization reporting to our Chief Revenue Officer, leading our Customer Success, Onboarding and Professional Services Teams. You're passionate about customers and driving operational efficiency while a high-performing and collaborative team culture. As the VP of Customer Success you're responsible for delivering an exceptional customer experience, driving customer satisfaction and retention, and maximizing the value of our products and services, driving growth, retention, and operational efficiency for our two products - AdRoll and RollWorks. You'll work cross-functionally to align customer success strategies with our business objectives, manage a high-performing team, and enable the retention and expansion of our managed customers and self-serve operations.
This role is open in San Francisco, New York City, or Remote locations.
Unsure that you check all the boxes? You should still apply! We'll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.
The impact you'll make :
- Strategic Efficiency and Optimization : You'll identify and implement opportunities to streamline operations, especially in post-sales processes by balancing in-house and outsourced solutions.
- Customer Retention and Expansion : Design and oversee programs to improve retention rates, reduce churn, and drive revenue growth through upselling, cross-selling, and customer expansion strategies.
- Collaborative and Cross-Functional Strategic Alignment : You'll work as a strategic thought partner to revenue leadership, with insights into driving efficiency across revenue-generating functions. Collaborate with Product, Sales, Marketing, and Engineering teams to ensure a cohesive approach to customer engagement, feedback, and product improvement. Act as the voice of the customer, driving product enhancements that align with customer needs.
- Leadership & Team Development : Build and mentor a high-performing customer success team, fostering a culture of collaboration, innovation, and customer-centricity. Establish best practices in onboarding, training, and professional development to empower team members to exceed their goals.
- Data-Driven Decision Making : Leverage data and customer insights to make informed decisions, improve processes, and create targeted strategies for success. Use KPIs and metrics to track team performance, customer health, and satisfaction across all customer segments.
- Pursuit of Excellence with Continuous Innovation : Foster a continuous improvement mindset across the Customer Success organization. Stay informed on industry trends, emerging technologies, and best practices in customer success.
Skills you'll bring :
Benefits and perks :
Additional Information :
Minimum salary of $229,000 to maximum salary of $282,450 bonus or commission (if applicable) equity benefits.
Up to 66.67% commission (60 / 40 split) will be paid quarterly based on achievement of revenue targets.
The range provided is NextRoll's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors
About NextRoll :
NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll's technology serves tens of thousands of businesses globally through its two business units : RollWorks, an account-based platform for business-to-business marketing and sales teams, AdRoll, a marketing and advertising platform for direct-to-consumer brands. NextRoll is a privately-held, remote friendly company headquartered in San Francisco, CA with additional offices in New York City, Dublin and Sydney. To learn more visit nextroll.com.
We are committed to building diverse teams of "Rollers" and are proud to be an equal opportunity employer. Learn more about our DEI impact via our DEI Annual Report on our Culture page. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact [redacted].
Salary : $229,000 - $282,450
