What are the responsibilities and job description for the Call Center Agent position at Artisprint?
About Us:
Welcome to Artis Print, where creativity, passion, and innovation converge to create designs that transcend the ordinary. Established with a mission to transform visions into captivating visuals, Artis Print is your partner in elevating brand identities and sparking connections through the art of design.
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through effective communication. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, and promoting our products and services. A successful candidate will possess strong phone etiquette and the ability to analyze customer needs while maintaining a positive attitude.
Duties
- Handle a high volume of inbound and outbound calls in a professional manner.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and requests effectively.
- Utilize computer systems to log customer interactions and maintain accurate records through data entry.
- Analyze customer feedback and provide insights for service improvement.
- Communicate clearly in English, ensuring all interactions are positive and informative.
- Engage in outbound calling campaigns to promote sales initiatives when necessary.
- Collaborate with team members to achieve departmental goals and enhance customer satisfaction.
- Maintain knowledge of company policies, procedures, and product offerings.
Skills
- Strong phone etiquette with excellent verbal communication skills.
- Proficient in using office software and computerized systems for data entry and record keeping.
- Ability to analyze customer needs and provide appropriate solutions.
- Multilingual capabilities are highly desirable to assist a diverse customer base.
- Strong organizational skills with attention to detail in all tasks performed.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
If you are passionate about providing outstanding customer service and thrive in a call center environment, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $18.15 - $19.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Kansas City, MO 64108 (Preferred)
Ability to Relocate:
- Kansas City, MO 64108: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $19
