Tasting Room Associate

Tasting Room Associate
Compensation: $22/hour tips bonus benefits

Artist Block seeks a fun, energetic person to represent our up-and-coming creative brand. Candidate must have a strong work ethic and desire to provide exceptional hospitality. The ideal candidate has hospitality and sales experience, wine knowledge, and a proven track record with luxury wines.

Essential Duties & Responsibilities:

• Hosting tasting appointments, greeting visitors and walk-ins as they enter the property, and set expectations based on their reservation and their history with Artist Block
• Provide relevant information on wines, techniques, and history and develop relationships with guests, getting to know them, their preferences, and their story
• Contribute daily to customer notes and preferences using relevant tags and note-taking in the POS
• Effectively sell wines and other merchandise through the development of relationships with our customers
• Promote the wine clubs with enthusiasm and genuine interest to all visiting guests to meet monthly club goals
• Provide exceptional service by providing unreasonable hospitality to our guests. This includes going out of your way to make their visit special and memorable
• Maintain a friendly, warm, and clean tasting room environment (inside and outdoor areas) daily

Behind the scenes:

• Be punctual, efficient, and appropriately dressed
• Close out all data input and orders within 24 hours of receipt
• Maintain accountability for assigned tasks by completing and following up on individual assignments in a timely manner
• Ensure that all orders and customer requests are accurately input into POS
• Communicate customer service issues as well as victories to Management during weekly meetings
• Manage the daily tasting schedule and visitor calendar
• Answer phones and take reservations
• Washing and polishing glasses as well as prepping charcuterie boards
• Clean, organize, and re-stock tasting room notifying management of any supplies that are running low or needed
• Work as a member of the Sales & Marketing team on events and in managing our monthly and annual sales goals
• Assisting with shipping and fulfillment as needed as well as inventory tasks
• Setting up for events, moving furniture, flexible schedules to accommodate additional hours needed for events
• Other duties as necessary. We are a small and growing team

Skills and Abilities:

• First and foremost, this is a sales position, experience driving sales by overcoming objections, utilizing sales techniques and tools to drive sales is of the utmost importance
• Winery tasting room experience or restaurant experience a plus
• Experience with POS and reservation systems and experience of updating guest accounts a plus
• Must be a team player and be dedicated to team growth
• Must be highly motivated, independent, and able to take direction from all members of the team
• Outstanding customer service skills with a solution-based attitude following our high standards
• Ability to graciously say no in the context of very limited, highly sought-after wine supply, limited reservation capacity, and limited on-site storage space
• Basic knowledge of wines and wine production
• Commitment to excellence and high standards
• Must be able to work weekends and some evenings as needed – this position reports to work 2-3 days a week and understands the importance of reliability and flexibility working with a small staff
• Must be detail-oriented with excellent organizational skills
• Must be able to lift 50 lbs
• Must be at least 21 years of age
• Must hold a valid OLCC server permit
• Professional appearance and attitude are an absolute must – you are the face of Artist Block
• Rewarding sales driven commission structure
• $22/hr tips

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $22