What are the responsibilities and job description for the AM Server position at Arva?
The AM Server maintains all dining room environments and equipment. The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus/wine list, taking guests’ orders, anticipating guests’ needs and addressing them accordingly.
This position has an hourly rate of $16.50 Tips.
KEY RESPONSIBILITIES
Review menu for changes and specials
Always provide excellent service to all of our guests
Review your workstation and your mise en place, make sure all is up to par before you start your shift
Set tables and stations up to company standards
Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless
Take guest food and beverage orders
Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails
Review soigne/cheat sheet before approaching the table
Mark tables appropriately to food order for each course
Always confirm order with the guest and double check accuracy of order before sending to the kitchen
Follow SOP’s on placing orders with allergies and dietary restrictions
Set up tables according to hosts' communication
Enter all sales in POS without errors. Double check list of items before “sending”
Be responsible for making decisions during absence of management with the needs of the guest in mind
Make sure that all products served are accounted for on the final bill before presenting to the guest
Set the pace and direct the flow of service
Upkeep and clear tables between courses throughout the meal
Support the server assistant as needed to secure service to our guests up to our standards
Verify guest satisfaction with each table during each course served
Anticipate guest needs, where guests will never have to ask for anything
Wish each guest a warm welcome and farewell and thank them for coming
Ensure all closing side-works are thoroughly completed
At the end of the shift deliver all checks and report to the appropriate place according to the rules
Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized
Following the posted opening and closing duties and side-work sheet
Attend daily pre meal/communication meetings & monthly departmental meetings
Generate a good atmosphere
All other responsibilities assigned by management
REQUIRED EXPERIENCE AND QUALIFICATIONS
3 years’ experience in a luxury hotel environment or similar restaurant or food and beverage setting
Must be available to work 6am-3pm
Must have open availability and able to work weekends
Positive, engaging, and energetic personality
Able to be organized, manage time wisely and work with little to no direct supervision
Very high attention to detail
Sensitive to cultural nuances
Excellent communication skills, both written and verbal on English
Able to handle a multitude of tasks in an intense, fast paced environment
Excellent people skills and the ability to work under pressure and with various stakeholders
Ability to maintain a clean and professional appearance as per company policies
Ability to stand for extended periods of time
Multi-lingual is a plus
TIPS and ServSafe Certified
Salary : $17