What are the responsibilities and job description for the QUALITY SUPERVISOR position at Arvato Bertelsmann?
Your Tasks The Quality Supervisor will supervise all Quality personnel and assign daily floor coverage based on production demands. Responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach) Team. Ensure that employees receive proper training in all areas whilst also coordinating job rotation and cross-training. Conduct annual performance reviews for all direct reports, evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans, ensure facilitation and coordination of calibration processes, review daily time keeping records, manage and approve direct report time off requests. Complete RCCA for non-compliance issues, oversee and administer audits of key support processes with account. Conduct periodic audit of staff and departmental processes and recommend changes, ensuring consistent application of the quality process. Maintain QMS, training, and procedures for all roles and responsibilities. Prepare for ISO audits. Attend and facilitate client calibration monitoring sessions. Facilitate quality training initiatives as needed, and diagnosis continuous improvement opportunities applicable to account, workgroup, and department.
Your Profile ISO 9001 certification experience and knowledge of the ISO audit process. 3 years as a Quality Inspector / Supervisor in similar environment. Proven leadership experience. Willingness to work alongside direct reports on warehouse floor. SAP experience. Superior problem solving, decision making, planning, and organizational skills. Safety Knowledge.
We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits Employee engagement activities
EOE Protected Veterans / Disability
