What are the responsibilities and job description for the Shipping Lead position at arvato Bertelsmann?
Responsible for executing and primarily overseeing daily shipping functions that include processing daily orders through various shipping systems, processing shipping requests, courier / LTL shipments and USPS metered mail. Support Account Management in researching and resolving customer shipment issues. Candidate is also responsible for the daily hand-off of all processed packages to carriers and generating end of day reports.
YOUR TASKS
Oversee daily order processing through designated shipping / mailing systems and assembly lines
Coordinate changes in shipping methods as instructed by Management
Schedule pick-ups with various carrier / courier services
Review, investigate and / or resolve issues with carriers regarding shipments
Interaction with carriers / couriers regarding shipment statuss and continuous communication with Management
Monitor shipping area, stations and verify all packages are processed accordingly
Delegate and instruct shipping personnel while maintaining a high level of service and productivity
Participate and contribute in process improvements and adhere to the Quality Management System
Any additional tasks that may be assigned to ensure an efficient, safe, clean and goal oriented work environment
Prepare and verify outgoing presorted mail using internal systems and USPS portal
Other duties as assigned
YOUR PROFILE
Effective communication / comprehension skills verbal and written form
Math skills Ability to add, subtract, multiply and divide accurately
Familiar with commonly used practices, concepts and procedures within field
Ability to present information and respond to questions from management and other departments in a timely and accurate manner
Ability to define problems, collect data, establish facts, draw valid conclusions and execute solutions
Proficient in Microsoft Office (Outlook, Word and Excel) specifically with use on spreadsheets and reporting tools
Ability to work independently and oversee production with minimal supervision
Attention to detail and perform multi-tasks successfully
A certain degree of creativity and innovation is required
High school diploma or GED required
Previous experience with leading or supervising a team with a minimum of 3 people
2 year minimum of work experience in fulfillment / warehouse environment
Ability to operate lift trucks and pallet jacks
Ability to lift up to 15 lbs. frequently and up to 70 lbs. occasionally
Must be able to perform assigned work in a standing posture for extended periods
WE OFFER
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
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