What are the responsibilities and job description for the Client Services Lead position at Arvato?
We’re on it! Arvato offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions.
YOUR TASKS
YOUR TASKS
- Responsible for overseeing the order management team within the Client Services Department, while maintaining contact with both internal and external customers.
- Ensure the timely and accurate entry of international and domestic orders to systems and meet customer needs by date delivery schedules while acting as a liaison between the customer and internal personnel.
- The Client Services Team Lead ensures that special order requirements are executed as requested and that timely response and action to customer queries and escalations are completed.
- Engage and coordinate with the order management team to ensure we meet customer deployment and delivery need by dates.
- Provide our customer with requested information and act as a liaison between the customer and internal personnel while ensuring that special order requirements are coordinated with the operational and order management teams.
- Other responsibilities include assisting the Account Manager in providing advice, resolving problems, and monthly business review metrics, overseeing the customer account to ensure SLA’s (service level agreements) meet or exceed requirements, along with creating and maintaining reports as required for the customer.
- 5 years of Customer Service Experience.
- 5 years’ experience working with Microsoft Office and Excel.
- 5 years 3PL, Logistics, or warehouse experience required.
- Strong organizational and analytical skills.
- Strong verbal and written communication skills.
- SAP knowledge is preferred.
- Prior lead or supervisor experience preferred.
- Knowledge of international shipping requirements.
- Experience in creating and giving presentations preferred.
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
