Business Banking Specialist

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

Position is based at 108 North Maple, Nowata, OK 74048. Position requires availability Monday through Friday 8:00 am to 5:00 pm with flexibility to work additional hours as needed.

SUMMARY: Under close supervision, the Business Banking Specialist will learn to apply their personable, intuitive and strategic approach skills to engage with and discover the needs of prospective small business customers in this entry level professional sales position. The incumbent will initiate a relationship with the customer and determine how best to segment their needs. The incumbents’ main focus involves establishing and managing relationships with business customers by offering appropriate business and personal banking solutions. Focus is also on building relationships with businesses and the owner’s through a sustained outside calling program. Responsibilities will include learning Arvest products and services; cross selling all financial products, both personal and business; to the small business customer and assisting with processing business loan requests through appropriate departments. Usually assists on simpler accounts and/or smaller businesses, as instructed. While learning the sales role, the incumbent also is responsible for learning effective ways to network in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Deliver general banking products to the business banking customer, with an emphasis on developing the entire customer relationship through cross-selling and customer service.
• Perform weekly calls to potential and existing customers to cultivate future “centers of influence”, as directed.
• Generate sales opportunities by making outbound calls to potential customers by phone to communicate Arvest Bank and subsidiaries in the assigned geographic territory, as instructed.
• Develop prospects through professional referrals and bank referrals.
• Establish account objectives and guidelines for all relationships within established bank guidelines.
• Complete CFB4 and effectively demonstrate ability to apply sales techniques and principles.
• Follow up with referrals from branches with face to face customer calls and selling of Arvest products and services, as directed.
• Contribute to the achievement of branch sales goals through a consultative sales approach with new and existing customers following the sales process defined in the CFB Retail Sales Playbook.
• Accurately document details of identified opportunities for timely follow up on leads.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  
  
  

TEAM ACCOUNTABILITIES:

• Cross-sell other services of the bank.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.
  
  
  

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate’s Degree in Business or equivalent required
• 1 year prior sales experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Relationship building and/or networking experience preferred
• Knowledge of Arvest banking products preferred
  
  
  

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
  
  
  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 13

Pay Range: $21.89 - $26.00 per hour