Patient Services Manager

Position Summary

The Patient Care Services Manager for ARRMC ICU provides leadership using Asante Guiding Values to one or more clinical areas and/or services. The primary purpose of the position is to coordinate available resources, assist in the management and guide the strategic direction of the department, and assure accountability of health care professionals to support delivery of superb health care services.

Key Responsibilities

• Organizational Leadership and Development: Defining the qualifications and performance expectations for all staff positions and ensuring the competence of all staff is assessed, maintained, demonstrated, and improved continually.
• Vision and Strategy: Communicating and implementing the strategic direction of the organization that fulfills the mission, vision, and values of Asante.
• Constituent Relationships: Encouraging feedback from internal and external customers, including patients/families, to monitor service effectiveness, identify problems with work processes, and ensure that customer needs are met.
• System Performance and Improvement: Setting expectations, developing plans, and managing processes to measure, assess and improve the quality of Asante's management, clinical and support activities.
• Financial Performance: Developing an annual operating budget and capital expenditure plan, including a mechanism to monitor plan implementation and outcomes, and assisting in maintaining Asante's profitability through innovative and diligent application of sound resource management principles.
• Regulatory Compliance: Maintaining compliance with all regulatory requirements and ensuring they are implemented as mandated by regulatory bodies.

Position Qualifications

Education

• Bachelor's Degree in Nursing (BSN), or Bachelors in related field is preferred

Experience

• 5 years of progressive nursing experience including formal leadership, preferably related to area of specialty is required

Licensure/Certifications

• RN: Registered Nurse by the Oregon State Board of Nursing (OSBN) required upon start
• BLS: Basic Life Support for the Healthcare Provider certified by the American Heart Association (AHA) required upon start
• CNML: Certified Nurse Manager Leader by the American Organization of Nurse Leaders (AONL), preferred