What are the responsibilities and job description for the Patient Services Representative position at Rogue Community Health?
Wage starts at $19.25/hour
Patient Services Representatives (PSR) at Rogue Community Health are the first contact for our wonderful patients when they enter our clinic sites. They are the first smile, the first "Hello", and the first "How can I help you today?" that our patients experience. We are currently hiring for the following clinics: Medford, Ashland, White City, Eagle Point, and Royal Ct. Dental. We also have an opening for a float Patient Services Representative to work in several of our clinics, including Medford, Ashland, White City, and Eagle Point, who strives to make a difference in the lives of our patients. This position is responsible for coordinating with care teams and supporting high-quality patient care by identifying and responding to individual patients’ needs while establishing, confirming, and preparing for appointments over the phone or in person.
Enjoy stable hours, competitive pay, and benefits.
Benefits Include:
- Opportunity for 4 or 5-day Work Week
- Mental Health Paid Time Off – Up To 10-Hours Per Quarter
- Generous PTO Accrual Annually
- Medical, Dental, Vision, and Partially Paid Family Coverage
- No Cost to Employee Life Insurance, AD&D, Short Term Disability, Long Term Disability
- Holiday Pay (in addition to PTO)
- To be considered benefit-eligible, must work 20 hours per week or more.
- Rogue Rewards Benefits provides up to $750.00 (prorated by FTE and hire date) for the year 2025.
Required to complete a criminal background check, and pre-employment drug screen once a conditional offer is accepted.
ESSENTIAL RESPONSIBILITIES:
1. Provide excellent customer service and direction to people entering all Rogue Community Health sites.
2. Assist walk-in patients requesting assistance.
3. Answer telephone calls and provide appropriate assistance to patients.
4. Communicate and document information patient has shared regarding any barriers to appropriate team member.
5. Work in collaboration with the back-office team to ensure a safe and positive patient experience.
6. Register scheduled patients and ensure completion of all necessary paperwork, including verification of insurance and program eligibility for special programs.
7. Review Sliding Scale program with all patients by collecting all necessary information and verifying slide scale eligibility.
8. Verify insurance eligibility appointments according to procedure.
9. Enter patient data in Electronic Medical Record (EMR), update phone numbers, addresses, insurance information and any other information pertinent to the patient’s care.
10. Calculate individual visit charges, collect payments (co-pay, budget payment, monthly payment, visit payment), and explain payment process.
11. Evaluate patient’s financial status and arrange budget payment plans as appropriate.
12. Process daily receipts by receivables category and prepare the daily deposit.
13. Balance daily receivables and charges with computer generated summary of activity at the close of each clinic day.
14. Transfer all monies, tracking sheet, etc, as set in procedure for the preparation and implementation of deposit.
15. Other tasks as assigned by supervisor.
16. Answer phones and route according to need and procedures.
17. Disseminate incoming patient record releases, clinic forms used for rights notifications and data collection, etc. and route for appropriate action.
Oregon is an employment-at-will state, and Rogue Community Health (RCH) has a 90-day probationary period for all newly hired team members.
Rogue Community Health is dedicated to ensuring that every patient and RCH team member can pursue health and well-being free of barriers or disadvantages due to race, ethnicity, language, disability, gender, gender identity, sexual orientation, social class, economic status or other socially determined circumstances. We encourage individuals with diverse backgrounds to apply. We comply with the Americans with Disabilities Act (ADA). If you consider yourself disabled and desire assistance in the application process, please contact our Human Resources Department.
**No phone calls please** Due to the number of applications received, we are not able to reply to every applicant.
Salary : $19
