What are the responsibilities and job description for the Billing Coordinator position at ASB Resources?
Job Description
Job Description
The Billing Coordinator is expected to perform and prioritize billing and / or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. Direct ownership of a block of business as it relates to premium management.
This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.
RESPONSIBILITIES :
Manage block of multiple policies and accounts from a premium accounting and billing perspective.
Work to ensure accuracy of premium payments and application.
Conduct premium payment audits when required to help clients identify incorrect or missing payments.
Communicate policy financial status to internal and external partners.
Responsible for past due management, billing discrepancies, and error templates for assigned block. This includes up lapsing, payment collections, and member detachment.
Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary.
Partner with client finance on any communication necessary to resolve billing vs. remittance challenges and past due invoices.
Responsible for suspense management, unapplied premiums, and reconciliation for assigned block.
Develop and maintain positive relationships and rapport with internal and external clients.
Provide on-going client support for billing / premium to ensure members no longer employed by the group are appropriately transitioned to direct billing.
Provide any premium reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for enforce customers.
Partner with necessary areas on account reviews and audits to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities.
Perform other duties as assigned.
COMPETENCIES :
Excellent verbal and written communication, interpersonal, and customer service skills
Excellent analytical, accounting, and problem-solving skills
Ability to structure and manage work across multiple functions & locations
Ability to build consultative, trust-based relationships
Ability to identify issues, remediation tactics and escalation paths
Personal initiative and accountability
Sound judgment and ability to problem solve
Sound organizational and time management skills
Ability to multi-task in an extremely fast paced environment
Ability to prioritize and manage multiple priorities
Skills / Education :
Experience with group insurance premium / billing.
2-3 years of group benefits insurance industry experience preferred
Associate degree or 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
