What are the responsibilities and job description for the Customer Service Representative - Producer Services position at ASB Resources?
The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound / outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to :
Responsibilities
Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
Maintain performance and quality standards
Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and our products offered to our workplace benefits customers
Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
Assist with special requests as needed.
Complete additional tasks and other projects / duties as assigned
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
3-5 years' experience of Insurance background
Customer- focused mindset and dedication to providing exceptional service to employees
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Accepts accountability
