What are the responsibilities and job description for the Appointments - BDC Agent, Toyota Roswell position at Asbury Automotive Group?

Appointments - BDC Agent, Toyota Roswell

11130 Alpharetta Hwy, Roswell, GA 30076, USA Req #5759 Thursday, January 23, 2025

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.

Are you passionate about building relationships and enhancing customer experiences in the automotive sector? Join us as a BDC Service Agent at Nalley Toyota Roswell and make a meaningful impact on our team and customers. If this resonates with you, apply today!

Company Benefits :

Compensation and Benefits :

Weekly pay
Paid holidays and paid time off
Deferred Holiday Pay Match
Paid training
Stock awards (eligible for select management and front-line team members)

Insurance and Retirement Benefits :

Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans

Up to 12 weeks of paid pregnancy leave (disability leave)

Paid parental leave - Health savings accounts - Flexible spending accounts (tax-free)

Short-term and long-term disability plans

Life insurance options (whole life and term)

401(k) plan with company match

Learning, Tuition Assistance, and Career Development :

Digital career path tool for career development

Continuous training through Asbury's Internal Learning Management System

Opportunities for professional growth and development

Additional Benefits :

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to participate in community service initiatives, which include paid volunteer hours

Aggressive employee referral program with bonus opportunities

Our BDC (Business Development Center) Service Agents are dedicated to efficiently managing a high volume of inbound and outbound calls and emails. They work collaboratively to identify customer needs and provide information on available service appointments. By partnering closely with our service advisors, they strive to research issues and present effective solutions or alternatives to meet customer expectations.

Must be able and willing to handle a high volume of inbound calls.

Partner with the service department to schedule vehicle service appointments.

Greet customers and provide information on the shuttle schedule as needed.

Contact and communicate with customers to identify their automotive service needs.

Follow all dealership processes and procedures, maintaining a high frequency of contact with customers.

Thoroughly document all communications within the customer management system.

Complete daily work plans for internet lead management services.

Answer all calls promptly, professionally, and courteously.

Use scripts to gather all pertinent customer information and document it in the system accordingly.

Agents must adhere to Asbury phone scripts.

Possess excellent customer service skills and a strong motivation to succeed.

Manage a high volume of incoming and outgoing calls, typically exceeding 50 calls per day.

Demonstrate advanced computer and phone skills.

Must type a minimum of 35-40 words per minute.

Experience using customer tracking systems to manage calls and appointments is preferred.

Previous experience in retail, sales, service BDC, receptionist roles, call centers, or sales BDC is preferred.

Appointment-setting experience is a plus.

Ability to multi-task in a fast-paced environment is essential.

Proficiency in multiple languages is always a plus.

Must be a team player.

Applicants must be at least eighteen years of age.

Must be able to pass pre-employment screenings, including a background check and drug test.

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

Job Family Service

Pay Type Hourly

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