What are the responsibilities and job description for the BDC Customer Service Agent - World Toyota position at Group 1 Automotive, Inc.?
Overview
CONSIDER A CAREER WITH US!
World Toyota is a leader in retail sales and service in Atlanta, Georgia. To keep up with our expanding customer base are looking for the best and brightest BDC Customer Service Agents to join our service team.
Our philosophy at work is this: provide a welcoming, friendly, challenging team environment and make sure that our team member have constant recognition for their performance. That philosophy, paired with merit-based growth opportunity, provides our customers with the most dedicated and professional service team in the area.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental & Vision Insurance
- Life & Disability insurance
- 401(k) plan with company match
- Paid Vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Answer inbound sales phone calls, gather contract information, add prospect to Elead with notes that accurately reflect the conversation.
- Respond to leads and chats in timely and professional manner with proper grammar, spelling and punctuation.
- Follow up on, phone inquires and past customers to drive dealership traffic.
- Assertively pursue a dialog with each assigned prospect by phone, email and text.
- Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty.
- Call through unsold showroom traffic, uncover the primary reason they chose not to buy during their visit and communicate that to management
- Build rapport with each prospect, identify customer's needs, and provide the customer with tools and information needed to make a purchase decision.
- Actively communicate with Sales Manager to ensure each customer's needs have been met and notes are accurate and up to date.
- Earn and maintain BDC Representative and Sales Consultant certification with Toyota
- Organizer must be up to date and all tasks completed daily
- Maintain and outbound call average of 80 or more calls per day
- Maintain strong understanding of the dealership's vehicles, promotions, and services to provide accurate information to customers
Qualifications
- Previous experience in a call center, customer service, or automotive BDC preferred
- Strong communication and active listening skills
- Ability to multitask and manage a high volume of calls and emails
- Proficiency in CRM software (eLeads) and basic computer skills
- Goal-oriented and motivated by performance-based incentives
- Professional, friendly, and persuasive demeanor
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
We are an Equal Employment Opportunity Employer
