What are the responsibilities and job description for the BDC Service Agent position at Asbury Automotive Group?
BDC Service Agent
4365 River Green Pkwy, Duluth, GA 30096, USA Req #1905 Tuesday, February 25, 2025
About Asbury
Asbury Automotive Group (NYSE : ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry? As a BDC Service Agent, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound / outbound calls and emails in a timely manner. They identify customer needs, provide information on service appointment availability, partner with service advisors, research issues, and provide solutions or alternatives.
- Must be able and willing to receive a high amount of inbound calls
- Partner with the service department to schedule vehicle service appointments
- Greet customers and provide information on the shuttle schedule if needed
- Contact and communicate with customers to identify automotive service needs
- Follow all dealership processes and procedures, high frequency of contact with customers
- Thorough documentation of all contacts within the customer management system
- Complete internet lead management service work plans daily
- Answer all calls in a prompt, professional, and courteous manner
- Use scripts to collect all pertinent customer information and document it in the system accordingly
- Agents must adhere to Asbury phone scripts
- Excellent customer service skills and motivation to be successful
- High volume incoming and outgoing calls, ranging from 50 calls per day
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Able to multi-task in a fast-paced environment
- Various language proficiency is always a plus
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
Company Benefits :
Pay and Recognition :
Insurance / Retirement :
Learning, Tuition Assistance, and Career Development :
Professional growth and development opportunities Additional advantages :
IND6
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
