What are the responsibilities and job description for the Service BDC Agent position at Hennessy Lexus?
Description
At Hennessy Lexus of Atlanta, the Service BDC agent contacts all lead from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.
Shift Details: 9-6pm
What you'll do:
- Manage a high volume of customer inquiries by phone, email, text and chat.
- Respond to Internet Lead Service Requests.
- Ensure quality customer service through professionalism and timely responses.
- Serve as liaison between customers and the service department.
- Assist in generating daily reports and logs as requested by management
- Assist in generating daily reports and logs as requested by management.t and accurate.
- Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
- Follow up with "No Show" Customers.
- Confirm daily appointments.
- Follow up with all service customers to ensure they are happy with their service experience.
- Meet daily guidelines given in regard to set appointments, shows, and outbound calls.
- Contact customer based on current marketing incentives and recommended services for vehicles.
- All other duties as assigned.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
- Accountability – We take ownership of our words, actions, results, and commitments.
- Teamwork – We are better when we work together.
- Kindness – We show compassion and care for others.
- Grit – We have the heart and determination to see it through.
- Integrity – We are trustworthy, honest, and do what’s right.
- Curiosity – We ask questions to seek understanding.
Requirements
What we expect:
- Maintain a valid Georgia driver's license with an acceptable driving record
- Submit to a background and drug screen
- Ability to build rapport with clients with a friendly but professional demeanor
- Excellent phone, organization, written and oral skills
- Proficient with Microsoft Word, Excel and outlook
- Motivated and a positive attitude
- Call Center Experience preferred
- Dealership Experience preferred
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
