What are the responsibilities and job description for the Guest Experience Specialist - Asbury Automotive Group position at Asbury Corporate Office?
Overview
Our Guest Experience Center is now hiring experienced sales candidates to join our team!
The ideal candidate will assist in driving sales by being a self-driven, energetic individual who is passionate about providing an exceptional guest experience with each encounter. As an Guest Experience Specialist, you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day promoting the idea that purchasing and servicing their vehicles with Asbury will enable them to PLAY, WORK, and LIVE better.
Does this sound like you? Apply Today!
3 Weeks Paid Training - Full Time Weekly Pay and Benefits - Internal Career Path
Training Pay $15/hr after training $12.50/hr plus commission averaging $23/hr
Benefits
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury University
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications
The Guest Experience Specialist is responsible for assisting our customers with the scheduling and/or purchasing of their vehicle via phone, Internet, chat and or text message. The Guest Experience Specialist is also responsible for providing all necessary vehicle information to the customer throughout the inquiry and purchase process.
- Answer all calls in a prompt, professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the CRM accordingly
- Contact and communicate with customers to identify automotive needs
- Must meet all daily and monthly performance goals determined by management
- Must be able to own and manage a pipeline of clients
- Must be able and willing to make and receive a high volume of calls per day
- Document all notes and appointments thoroughly in the ILM and CRM
- Complete ILM (Internet Lead Management) work plans on a daily basis
- Meet daily check out requirements at time of Daily Check Out with Management Team
- Any additional tasks requested by team leads or managers
- Be able to create and maintain customer relationships
- The ability and desire to work in a fast-paced, dynamic open office environment
- The ability to quickly implement a sales strategy
- High energy and a positive attitude is required
- Ability to multi-task, prioritize, and manage time effectively is required
- Excellent customer service skills and the motivation to be successful is required
- Strong computer & phone skills (ADP, Outlook, Excel)
- Minimum typing 35-40 words per minute at minimum
- Experience using CRM systems to track calls to customers preferred
- Prior financial services, sales, service BDC, receptionist, call center, or BDC experience preferred
- Appointment setting experience a plus
- Various language proficiency is always a plus
- Self-starter, manages time and conditions
- Bi-Lingual is a plus
- Good interpersonal skills and ability to work successfully in a team environment
- Must be at least eighteen years of age
- Must have a valid driver’s license
- Must be able to pass pre-employment screens (background and drug test
- Asbury requires that all new hires show proof of completed vaccination