What are the responsibilities and job description for the Collections II position at Asbury?
About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Larry H Miller Automotive Group
If you’re looking for an opportunity to be appreciated and involved in your career, your search is over. We have a great history of providing excellent career opportunities for individuals who want to grow withing the company.
Follow Larry H Miller Dealerships on Facebook and Linkedin to learn more about us and current open positions.
Benefits:
We offer you and your family members a comprehensive benefits package including:
The Collection Specialist II will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable for designated platforms and accounts. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes. The II level is for additional support in the MSO area, additional reporting, and additional oversight, coordination of meetings and extensive communication. Position will play an integral part in training new Collector I associates.
Essential Responsibilities
This includes statement preparation via Excel, follow up on items for copies or reported payments.
Advisement when accounts have overdue again, periodic conference calls or video meetings to engage customer payables team for the purpose of solving payment issues and diagnosing purchasing center weaknesses and issues.
Reporting and communication:
___________________________________________________________________________________
Collector II required skills:
10 years in a collection environment with demonstrated ability to resolve past due accounts
2 years experience with “National” or large multi-location accounts
Experience training or mentoring associates in a similar role
Some college preferred, certifications and coursework in area of business
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Join a Winning Team at Larry H Miller Automotive Group
If you’re looking for an opportunity to be appreciated and involved in your career, your search is over. We have a great history of providing excellent career opportunities for individuals who want to grow withing the company.
Follow Larry H Miller Dealerships on Facebook and Linkedin to learn more about us and current open positions.
Benefits:
We offer you and your family members a comprehensive benefits package including:
- Health Care
- Paid Time Off, including paid volunteer time off
- Paid Holidays
- Retirement investment plan includes 401(k) and Roth 401(k) with employer match
- Dental Care
- Disability Insurance
- Life Insurance
- Flexible Spending Accounts
- Employee Assistance Programs
- Employee Discounts
- Wellness program.
The Collection Specialist II will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable for designated platforms and accounts. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes. The II level is for additional support in the MSO area, additional reporting, and additional oversight, coordination of meetings and extensive communication. Position will play an integral part in training new Collector I associates.
Essential Responsibilities
- Collection Efforts
- Work a daily aging report to address all balances 60 to 120 days outstanding
- Daily customer contact to determine status of payment
- Input ongoing, detailed collection notes in CDK in the Comments function
- Provide back up to cash application personnel for ACH and credit card payments
- Customer Assistance
- Assist customers with billing inquiries and account reconciliation
- Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
- Provide requested copies for payment
- Forward requests for account information change to credit desk
- Assist with Credit Management
- Immediately advise management of disconnected phone, constant busy or other concerns regarding customer contact, disputed billing or partial payment offers
- Credit Override Support
- Monitor credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule and process accordingly. Reprint past due invoices for the statement run
This includes statement preparation via Excel, follow up on items for copies or reported payments.
Advisement when accounts have overdue again, periodic conference calls or video meetings to engage customer payables team for the purpose of solving payment issues and diagnosing purchasing center weaknesses and issues.
Reporting and communication:
___________________________________________________________________________________
Collector II required skills:
- Above average to intermediate Excel knowledge, and ability to create accurate & timely reports.
- Communication skills encompassing email, telephone, instant messaging, Video calls.
- Ability to complete a project task from implementation to resolution, providing timely updates to management.
- Knowledge of collection practices and ability to tailor message based on customer circumstance.
10 years in a collection environment with demonstrated ability to resolve past due accounts
2 years experience with “National” or large multi-location accounts
Experience training or mentoring associates in a similar role
Some college preferred, certifications and coursework in area of business
INDOTHER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
