What are the responsibilities and job description for the Master Technician Larry H Miller Chrysler Jeep Dodge Ram position at Asbury?
About Asbury
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Essential Duties and Responsibilities
1.
Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY Team Member, even those who don’t interact directly with guests!
2.
Treats all co-workers, customers, and vendors professionally and with respect.
3.
Attendance and Punctuality.
4.
Adheres to Company Policies and Procedures.
5.
Maintains a clean and organized work area.
6.
Maintains a professional appearance and adheres to the dealership dress code.
7.
Performs work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards. Examines assigned vehicle to determine if further safety or service work is required or recommended. Makes accurate use of the Multipoint Inspection form on each vehicle.
8.
Documents all work performed and recommended on the repair order. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
9.
Maintains Technician Proficiency as specified by Asbury standards.
10.
Road tests vehicles to determine work needed and to confirm work was successfully completed whenever necessary and practical.
11.
Utilizes product and technical training as assigned by the manufacturer and management. Participates in manufacturer-sponsored training programs and schools.
12.
Maintains manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
13.
Maintains the Service Department spaces assigned in an organized, clean and condition.
14.
Takes care to ensure that customer vehicles are returned to them as clean as they were prior to being serviced.
15.
Maintains both personal and associate grooming, hygiene and uniform standards according to departmental policy.
16.
Maintains the dealership’s safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors.
17.
Understands and completes required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
18.
Completes the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims.
19.
Maintains an adequate inventory of company and manufacturer specified mechanical tools and devices in proper working order needed to perform the specified service work. Takes care of, uses properly, stores
Asbury Automotive Group
April 2020 Page 2 of 2
according to shop rules and keeps in good working order, the departments’ special tools and equipment. Notifies management promptly when tools are missing or in need of a repair or replacement.
20.
Actively promotes effective working relationships between associates and departments in the dealership.
21.
Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
22.
Is available for work during assigned hours. Volunteers for additional work hours when requested by management.
23.
Notifies service advisor/ manager immediately of anything that has happened to change the appearance or condition of the vehicle, including damage.
24.
Complies with all federal, state and local law, as well as company policy, regarding safeguarding all customer vehicles, property and information.
25.
When necessary or when called upon, communicates with customers in an effective, professional manner.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, and ability to adjust focus.
Note:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs
INDTECH
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Essential Duties and Responsibilities
1.
Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving out guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY Team Member, even those who don’t interact directly with guests!
2.
Treats all co-workers, customers, and vendors professionally and with respect.
3.
Attendance and Punctuality.
4.
Adheres to Company Policies and Procedures.
5.
Maintains a clean and organized work area.
6.
Maintains a professional appearance and adheres to the dealership dress code.
7.
Performs work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards. Examines assigned vehicle to determine if further safety or service work is required or recommended. Makes accurate use of the Multipoint Inspection form on each vehicle.
8.
Documents all work performed and recommended on the repair order. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
9.
Maintains Technician Proficiency as specified by Asbury standards.
10.
Road tests vehicles to determine work needed and to confirm work was successfully completed whenever necessary and practical.
11.
Utilizes product and technical training as assigned by the manufacturer and management. Participates in manufacturer-sponsored training programs and schools.
12.
Maintains manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
13.
Maintains the Service Department spaces assigned in an organized, clean and condition.
14.
Takes care to ensure that customer vehicles are returned to them as clean as they were prior to being serviced.
15.
Maintains both personal and associate grooming, hygiene and uniform standards according to departmental policy.
16.
Maintains the dealership’s safety according to applicable requirements and published procedures, including local ordinances, for dealership associates, customers, vendors and visitors.
17.
Understands and completes required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
18.
Completes the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims.
19.
Maintains an adequate inventory of company and manufacturer specified mechanical tools and devices in proper working order needed to perform the specified service work. Takes care of, uses properly, stores
Asbury Automotive Group
April 2020 Page 2 of 2
according to shop rules and keeps in good working order, the departments’ special tools and equipment. Notifies management promptly when tools are missing or in need of a repair or replacement.
20.
Actively promotes effective working relationships between associates and departments in the dealership.
21.
Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
22.
Is available for work during assigned hours. Volunteers for additional work hours when requested by management.
23.
Notifies service advisor/ manager immediately of anything that has happened to change the appearance or condition of the vehicle, including damage.
24.
Complies with all federal, state and local law, as well as company policy, regarding safeguarding all customer vehicles, property and information.
25.
When necessary or when called upon, communicates with customers in an effective, professional manner.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, and ability to adjust focus.
Note:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs
INDTECH
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
