What are the responsibilities and job description for the Customer Support Specialist position at ASC?
Job Summary
The Support Specialist will be responsible for providing assistance to customers and clients, resolving inquiries, and ensuring customer satisfaction. This role involves utilizing various communication channels to address customer needs effectively.
Duties
- Handle inbound and outbound calls in a professional and courteous manner
- Provide multilingual support to customers as needed
- Perform data entry tasks accurately and efficiently
- Assist with office tasks and administrative duties
- Utilize computerized systems to access customer information and resolve issues promptly
- Maintain a high level of phone etiquette and customer service standards
Qualifications
- Experience in a call center or customer support environment is preferred
- Proficiency in multiple languages is a plus
- Strong computer skills, including data entry and familiarity with office software
- Excellent verbal and written communication skills
- Ability to handle high call volumes while maintaining quality customer service
- Demonstrated problem-solving abilities and attention to detail
Job Types: Full-time, Contract
Pay: $18.00 - $21.00 per hour
Shift:
- Morning shift
Experience:
- Customer Support: 2 years (Preferred)
Work Location: In person
Salary : $18 - $21
