Customer Technical Support Specialist

About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview
Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30 US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)customer at a irports across the U.S. The ideal candidate will provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce.This individual is responsible for delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.

Location: On-site in Des Moines, IA.

Day to Day Work Responsibilities:

• Deliver professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidentsProvides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
• Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
• Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
• Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
• Provide technical guidance for directing and monitoring information systems operations.

#TSAImpact

Qualifications

Basic Qualifications:

• Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support and Ability to communicate in a professional manner with senior executive government staff.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
• 4 hours per day on your feet walking many times long distances through airport and offices to support customer equipment.
• Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
• Ability to lift up to 40-50 pounds installing IT equipment.
• Ability to push/pull carts transporting equipment.

Preferred Qualifications:

• Relevant DHS focused experience
• A Certification
• Network Certification
• Cisco & Microsoft Certifications
• ITIL4 Certification
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
• Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Peraton is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristic protected by law.