What are the responsibilities and job description for the Customer Technical Support Specialist - Security Clearance Required position at Peraton?
Responsibilities
Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our Department of Homeland Security (DHS) / Transportation Security Administration (TSA)customer at airports across the U.S. The ideal candidate will provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce.This individual is responsible for delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.
Location : On-site in Des Moines, IA.
Day to Day Work Responsibilities :
- Deliver professional, high quality services directly to end users, providing both remote and in-person support for new installations and break / fix incidentsProvides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
- Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break / fix activities.
- Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals.
- Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
- Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
- Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
- Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
- Provide technical guidance for directing and monitoring information systems operations.
TSAImpact
Qualifications
Basic Qualifications :
Preferred Qualifications :
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains : land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.
EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Salary : $30,000 - $48,000
