What are the responsibilities and job description for the Hotel Front Desk Clerk position at ASC?
Title: Guest house front desk
Location: Stanford, CA
Duration: 2 Months
Pay range: $20/Hr to $26/Hr on W2
Working Conditions
Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.
Description:
Job description
Provide superior hotel-style customer service to visitors of the client Guest House at a 24-hour front desk.
Core Duties
Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
Coordinate email travel inquiries with internal and external customers.
Perform routine hotel functions, such as taking reservations and registering and checking out guests.
Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities, coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and storage, escorting guests to their rooms as required, and driving shuttle van to locations within the client community.
Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders, and coordinating room preparation with housekeeping.
Review daily transactions for accuracy; prepare account billing for financial processing.
Minimum Education and Experience Required
High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.
Minimum Knowledge, Skills and Abilities Required
Demonstrated accurate cash handling knowledge and experience.
English language fluency.
Business writing acumen to originate and respond to correspondence.
Requirements:
Physical Requirements
Constantly stand/walk throughout an 8 hour shift; constantly perform desk-based computer tasks.
Frequently use a telephone, writing by hand.
Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds.
Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork.
Ability to obtain and maintain a California Non-commercial Class license.
Ability to obtain and maintain a California Non-commercial Class driver's license and drive a non-commercial vehicle, day or night, transporting guests locally.
Job Types: Full-time, Contract
Pay: $21.00 - $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Ability to Commute:
- Palo Alto, CA 94301 (Required)
Ability to Relocate:
- Palo Alto, CA 94301: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $26
