Hotel Front Desk - Saturday to Wednesday

Schedule: Saturday to Wednesday, 6:30 a.m. to 3 p.m. OR 10 a.m. to 6:30 p.m. Or 10:30 pm to 7 am

The schedule is typically published 2 weeks in advance.

Primary responsibilities:

• Respond to routine inquiries from students, faculty, external constituents, and staff

• Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check-in and out, billing, audits, and preparing reservation material

• Process and sort all incoming and outgoing mail and deliveries

• Ensure the security and safety of residents by the following protocol

• Regularly engage with executive program guests, students, and vendors

• Research and resolve routine issues such as service requests and minor maintenance

• Refer complex issues to other staff

• Other duties may also be assigned

To be successful in this position, you will bring:

• Flexibility with regard to the weekly schedule

• 2 years of customer service experience, preferably within the hospitality, academic, and/or facilities industries

• Strong written and verbal communication skills

• Basic computer skills, including experience with Microsoft Office Suite

• Customer service skills

• Basic office administration skills

• Strong critical thinking and sound decision-making capacity

Physical Requirements:

• Often sit, perform desk-based computer tasks

• Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds

Working Schedule:

• 100% Onsite

Work schedule:

• Consistent schedule is NOT guaranteed

• Schedule will likely change every 2 weeks

• 30-40 hours every week

• Working holidays is expected