What are the responsibilities and job description for the Sales Management Specialist position at ASC?
This job will be Saturday and Sunday from 8:00 AM – 5:00 PM CST
Provide product/service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
- Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
- Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
- Managing contract, legal entity and tax rules conversations
- Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
- Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
- Working tickets through a ticketing system that come from Dealer/Customer requests.
Experience:
- Strong interpersonal and communication skills, including demonstrated ability to manage complex conversations in real time.
- Strong independent judgement, problem solving skills, and ability to make timely decisions.
- Proficient in Microsoft Office products specifically Excel and One Note.
- Comfortable with navigating through diverse tools that may not be intuitive and have complex interfaces.
- Strong organizational skills and the ability to manage several projects simultaneously.
- Ability to work with extensive amounts of data while maintaining a strong emphasis on details.
- Ability to adapt to rapidly and frequently changing processes.
- Bachelor’s Degree or equivalent experience required
What makes you stand out?
- Experience working directly with Customers and Dealers.
- Demonstrated ability to leverage data and analytics to identify opportunities and solve problems.
- Understanding of revenue recognition principles for software licensing models
- Cross functional work experience in multiple areas, i.e., product management, sales & marketing, legal, data, accounting, order fulfillment, etc.
- Knowledge of go to market strategies including licensing of advanced software for precision technologies.
Job Type: Contract
Pay: $20.00 - $35.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Weekends only
Experience:
- working directly with Customers and Dealers: 2 years (Preferred)
Work Location: In person
Salary : $20 - $35
