What are the responsibilities and job description for the Application Support Manager position at Ascend Charter Schools?
As a member of Ascend's technology team, the application support manager will be responsible for partnering closely with end users and the technology team to maximize usage of Ascend's applications and hardware.
Travel between our Brooklyn schools and occasional weekend and / or evening work is required.
Why extraordinary professionals teach at Ascend
Ascend is the largest Brooklyn-based public charter school serving nearly 6,000 K-12 students in 17 schools. We exist to serve every student - to help them embody their inherent excellence by providing rich, joyful learning experiences that unlock a life of boundless choice.
Access to education is a social justice issue. As educators, we center justice and live out our commitment to Diversity, Equity, Inclusion, and Anti-Racism (DEIA) by ensuring that our students have the skills, tools, and confidence they need to thrive today and in the future. We are proud to have a workforce that mirrors the diversity seen in our students. Working at Ascend provides a community focused on developing an environment of support and belonging. Educators collaborate closely and encourage each other to achieve great outcomes.
Our schools honor, nurture, and challenge the whole child. Ascend fosters critical thinking skills and a love of learning through an inquiry-based learning approach, Responsive Classroom model, and anti-racist education. We are deeply committed to advancing educational equity for all of our students. Students at Ascend benefit from a rich and rigorous liberal arts curriculum that nurtures natural curiosity about the world and guides them to think critically and independently.
For more information on Ascend Public Charter Schools' model, approach, and core values, please visit our website.
Responsibilities
The applications support manager is responsible for the following :
Training and Operations
- Documentation & Training
- Developing and maintaining in-depth knowledge of Ascend's approach to applications.
- Designing and leading onboarding and other trainings, for both small and large groups, on all applications and hardware.
- Producing organized and informative application documentation, including details of application configurations and installation and client infrastructure.
- Creating, implementing, and maintaining training curricula, documentation, and technology policies, including tip sheets for specific users
- App Optimization
- Partnering with network teams to scope, vet, and implement new software applications and support team initiatives by looking for opportunities for process improvement.
- Collect end-user feedback for the broader technology team to measure impact and incorporate into future design / enhancements
- Assist with supporting new and existing application integrations.
- Engaging software and equipment vendors to ensure issues are escalated and relevant information is provided for troubleshooting or clarifying issues.
- Maintaining a high degree of awareness of applications enhancements and new solutions from current and prospective vendors.
- Performing periodic performance reporting.
Technical Support
Assisting technology team with application and infrastructure projects and support.
Staff and reporting relationships
The application support manager reports to Ascend's Associate Director of Technology.
Qualifications
Skills and Traits
A successful application support manager will demonstrate :
Compensation
Initial salary offers for this position range from $70,000-$75,000. Salaries are determined using an equitable compensation scale that accounts for years of experience and levels of attained education.
Diversity at Ascend
Ascend is committed to building a diverse and inclusive community, both through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and educating students. Ascend staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities-opening a window to the entire Ascend community on the richness of humanity. We welcome all applicants who share our mission and vision to join us in our deeply consequential work.
Salary : $70,000 - $75,000
