Practice Director

Job Description

Job Description

JOB DESCRIPTION

About Hedden & Gunn Plastic Surgery

At Hedden & Gunn Plastic Surgery, part of the Ascend Aesthetic Partners network, our mission is to help you look and feel your very best. With a deep commitment to expertise and experience in cosmetic plastic surgery, we are passionate about enhancing your natural beauty and overall well-being. Our premier plastic surgeons and dedicated medical staff deliver exceptional results using the latest advancements in cosmetic surgery and minimally invasive procedures.

As part of the Ascend Aesthetic Partners network, we collaborate with a community of highly accomplished plastic surgeons, ensuring access to the most innovative techniques and practices in the field. This connection allows us to stay at the forefront of aesthetic excellence.

Join us at Hedden & Gunn Plastic Surgery, where our passion for enhancing lives through skill, innovation, and personalized care makes every patient's experience truly exceptional.

JOB TITLE : Practice Director

Department : Operations

Reports to : Chief Operating Officer

Dotted Line Reports to : Chief Medical Officer (Dr. William Hedden)

FLSA Status : Exempt

Location : Hedden & Gunn Plastic Surgery, Birmingham, AL

SUMMARY

Hedden & Gunn Plastic Surgery is seeking an experienced Practice Director to oversee operations at our large, dynamic plastic surgery practice. This high-impact role involves ensuring patient satisfaction, fostering a positive work environment, driving practice growth, and maintaining quality care standards across surgical, medical, and spa services. The ideal team member will understand the unique nature of a consumer-driven business model, distinct from insurance-based surgery, with a focus on personalized care, patient experience, and operational efficiency.

Experience in cosmetics, plastic surgery, or dermatology is a plus, but not required. If you’re a leader with extensive experience managing large healthcare practices and are ready to take on a results-driven, impactful role, we want to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• High Patient Satisfaction Scores : The Practice Director will ensure a seamless patient experience by maintaining exceptional service standards, addressing patient needs, and implementing processes that support our commitment to quality care.
• Employee Engagement and Retention : As a leader, the Practice Director will foster a collaborative and positive work environment, promoting team engagement, supporting staff development, and ensuring operational excellence.
• Quality Outcomes and Patient Safety : This role will oversee compliance with all regulatory standards, champion patient safety initiatives, and ensure that care delivery aligns with best practices.
• Operational Efficiency and Effectiveness : The Practice Director will be tasked with streamlining workflows, optimizing resources, and driving results in a high-volume setting, ensuring the practice operates efficiently while meeting its financial and patient care goals.
• Practice Management : Oversee daily operations including the front desk, billing and insurance, medical spa, non-surgical providers, and general practice oversight. Develop and implement workflows to enhance efficiency and service delivery.
• Team Leadership : Recruit, train, and manage diverse teams while fostering a culture of collaboration, continuous improvement, and professional development to drive employee engagement.
• Patient Experience : Ensure high levels of patient satisfaction through effective communication and service excellence.
• Financial Management : Manage practice finances, including budgeting, patient payments, billing, and insurance processes.
• Strategic Initiatives and Innovation : Drive strategic initiatives that promote practice growth, enhance quality outcomes, and integrate innovative approaches to patient care
• Compliance and Safety : Ensure adherence to healthcare regulations, HIPAA compliance, and best practices for patient safety.
• Collaboration : Partner with the Chief Medical Officer and work effectively with physicians to implement programs across the practice.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

SKILLS / ABILITIES

PHYSICAL DEMANDS

This role requires frequent standing, walking, and occasional lifting of up to 50 pounds. The work environment includes exposure to moderate noise levels, infectious diseases, and occasional interaction with hazardous materials. Adherence to safety protocols is required.

WORK ENVIRONMENT

While performing the duties of this job, employees may be exposed to risk of infectious diseases when interacting with patients and / or family members. The employee may be occasionally exposed to wet and / or humid conditions, moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Ascend Plastic Surgery Partners is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to age, citizenship, color, disability, ethnicity, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.