What are the responsibilities and job description for the Practice Director position at Ascend Plastic Surgery Partners MSO LLC?
JOB DESCRIPTION
About Hedden & Gunn Plastic Surgery
At Hedden & Gunn Plastic Surgery, part of the Ascend Aesthetic Partners network, our mission is to help you look and feel your very best. With a deep commitment to expertise and experience in cosmetic plastic surgery, we are passionate about enhancing your natural beauty and overall well-being. Our premier plastic surgeons and dedicated medical staff deliver exceptional results using the latest advancements in cosmetic surgery and minimally invasive procedures.
As part of the Ascend Aesthetic Partners network, we collaborate with a community of highly accomplished plastic surgeons, ensuring access to the most innovative techniques and practices in the field. This connection allows us to stay at the forefront of aesthetic excellence.
Join us at Hedden & Gunn Plastic Surgery, where our passion for enhancing lives through skill, innovation, and personalized care makes every patient's experience truly exceptional.
SUMMARY
Experience in cosmetics, plastic surgery, or dermatology is a plus, but not required. If you’re a leader with extensive experience managing large healthcare practices and are ready to take on a results-driven, impactful role, we want to hear from you.
- High Patient Satisfaction Scores: The Practice Director will ensure a seamless patient experience by maintaining exceptional service standards, addressing patient needs, and implementing processes that support our commitment to quality care.
- Employee Engagement and Retention: As a leader, the Practice Director will foster a collaborative and positive work environment, promoting team engagement, supporting staff development, and ensuring operational excellence.
- Quality Outcomes and Patient Safety: This role will oversee compliance with all regulatory standards, champion patient safety initiatives, and ensure that care delivery aligns with best practices.
- Operational Efficiency and Effectiveness: The Practice Director will be tasked with streamlining workflows, optimizing resources, and driving results in a high-volume setting, ensuring the practice operates efficiently while meeting its financial and patient care goals.
- Practice Management: Oversee daily operations including the front desk, billing and insurance, medical spa, non-surgical providers, and general practice oversight. Develop and implement workflows to enhance efficiency and service delivery.
- Team Leadership: Recruit, train, and manage diverse teams while fostering a culture of collaboration, continuous improvement, and professional development to drive employee engagement.
- Patient Experience: Ensure high levels of patient satisfaction through effective communication and service excellence.
- Financial Management: Manage practice finances, including budgeting, patient payments, billing, and insurance processes.
- Strategic Initiatives and Innovation: Drive strategic initiatives that promote practice growth, enhance quality outcomes, and integrate innovative approaches to patient care
- Compliance and Safety: Ensure adherence to healthcare regulations, HIPAA compliance, and best practices for patient safety.
- Collaboration: Partner with the Chief Medical Officer and work effectively with physicians to implement programs across the practice.
EDUCATION AND EXPERIENCE
- Minimum of 5 years of proven leadership experience managing large, multi-specialty healthcare practices.
- An associate degree or higher is required; a degree in business is strongly preferred.
- Financial acumen with demonstrated expertise in managing budgets, analyzing financial metrics, and developing actionable strategies.
- Experience working in surgical environments, such as operating rooms (ORs) or ambulatory surgery centers (ASCs), is essential, with previous experience in plastic surgery, aesthetics, dermatology, or a related field strongly preferred
SKILLS/ABILITIES
- Exceptional communication and interpersonal skills to foster collaboration across teams
- Strong business acumen with a proven ability to analyze metrics and develop actionable strategies
- Action-oriented with a strategic mindset
- Demonstrated ability to lead with empathy, navigate challenges, and drive team engagement in a fast-paced environment
- Proficient in medical office software and electronic health records (EHR)
PHYSICAL DEMANDS
WORK ENVIRONMENT
Ascend Plastic Surgery Partners is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to age, citizenship, color, disability, ethnicity, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
