What are the responsibilities and job description for the Practice Director position at Lucas James Talent Partners?
Hedden & Gunn Plastic Surgery is seeking an experienced Practice Director to oversee operations at our large, dynamic
plastic surgery practice. This high-impact role involves ensuring patient satisfaction, fostering a positive work environment,
driving practice growth, and maintaining quality care standards across surgical, medical, and spa services. The ideal team
member will understand the unique nature of a consumer-driven business model, distinct from insurance-based surgery,
with a focus on personalized care, patient experience, and operational efficiency.
• High Patient Satisfaction Scores: The Practice Director will ensure a seamless patient experience by maintaining
exceptional service standards, addressing patient needs, and implementing processes that support our
commitment to quality care.
• Employee Engagement and Retention: As a leader, the Practice Director will foster a collaborative and positive
work environment, promoting team engagement, supporting staff development, and ensuring operational
excellence.
• Quality Outcomes and Patient Safety: This role will oversee compliance with all regulatory standards, champion
patient safety initiatives, and ensure that care delivery aligns with best practices.
• Operational Efficiency and Effectiveness: The Practice Director will be tasked with streamlining workflows,
optimizing resources, and driving results in a high-volume setting, ensuring the practice operates efficiently while
meeting its financial and patient care goals.
Experience in cosmetics, plastic surgery, or dermatology is a plus, but not required. If you’re a leader with extensive
experience managing large healthcare practices and are ready to take on a results-driven, impactful role, we want to hear
from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
• Practice Management: Oversee daily operations including the front desk, billing and insurance, medical spa,
non-surgical providers, and general practice oversight. Develop and implement workflows to enhance efficiency
and service delivery.
• Team Leadership: Recruit, train, and manage diverse teams while fostering a culture of collaboration, continuous
improvement, and professional development to drive employee engagement.• Patient Experience: Ensure high levels of patient satisfaction through effective communication and service
excellence.
• Financial Management: Manage practice finances, including budgeting, patient payments, billing, and insurance
processes.
• Strategic Initiatives and Innovation: Drive strategic initiatives that promote practice growth, enhance quality
outcomes, and integrate innovative approaches to patient care
• Compliance and Safety: Ensure adherence to healthcare regulations, HIPAA compliance, and best practices for
patient safety.
• Collaboration: Partner with the Chief Medical Officer and work effectively with physicians to implement programs
across the practice.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
• BA or higher required; degree in health administration preferred.
• Financial acumen with demonstrated expertise in managing budgets, analyzing financial metrics, and developing
actionable strategies.
• Experience working in surgical environments, such as operating rooms (ORs) or ambulatory surgery centers (ASCs), is
essential, with previous experience in plastic surgery, aesthetics, dermatology, or a related field strongly preferred
SKILLS/ABILITIES
• Exceptional communication and interpersonal skills to foster collaboration across teams
• Strong business acumen with a proven ability to analyze metrics and develop actionable strategies
• Action-oriented with a strategic mindset
• Demonstrated ability to lead with empathy, navigate challenges, and drive team engagement in a fast-paced
environment
• Proficient in medical office software and electronic health records (EHR)
