Practice Director

Hedden & Gunn Plastic Surgery is seeking an experienced Practice Director to oversee operations at our large, dynamic

plastic surgery practice. This high-impact role involves ensuring patient satisfaction, fostering a positive work environment,

driving practice growth, and maintaining quality care standards across surgical, medical, and spa services. The ideal team

member will understand the unique nature of a consumer-driven business model, distinct from insurance-based surgery,

with a focus on personalized care, patient experience, and operational efficiency.

• High Patient Satisfaction Scores: The Practice Director will ensure a seamless patient experience by maintaining

exceptional service standards, addressing patient needs, and implementing processes that support our

commitment to quality care.

• Employee Engagement and Retention: As a leader, the Practice Director will foster a collaborative and positive

work environment, promoting team engagement, supporting staff development, and ensuring operational

excellence.

• Quality Outcomes and Patient Safety: This role will oversee compliance with all regulatory standards, champion

patient safety initiatives, and ensure that care delivery aligns with best practices.

• Operational Efficiency and Effectiveness: The Practice Director will be tasked with streamlining workflows,

optimizing resources, and driving results in a high-volume setting, ensuring the practice operates efficiently while

meeting its financial and patient care goals.

Experience in cosmetics, plastic surgery, or dermatology is a plus, but not required. If you’re a leader with extensive

experience managing large healthcare practices and are ready to take on a results-driven, impactful role, we want to hear

from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Practice Management: Oversee daily operations including the front desk, billing and insurance, medical spa,

non-surgical providers, and general practice oversight. Develop and implement workflows to enhance efficiency

and service delivery.

• Team Leadership: Recruit, train, and manage diverse teams while fostering a culture of collaboration, continuous

improvement, and professional development to drive employee engagement.• Patient Experience: Ensure high levels of patient satisfaction through effective communication and service

excellence.

• Financial Management: Manage practice finances, including budgeting, patient payments, billing, and insurance

processes.

• Strategic Initiatives and Innovation: Drive strategic initiatives that promote practice growth, enhance quality

outcomes, and integrate innovative approaches to patient care

• Compliance and Safety: Ensure adherence to healthcare regulations, HIPAA compliance, and best practices for

patient safety.

• Collaboration: Partner with the Chief Medical Officer and work effectively with physicians to implement programs

across the practice.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Minimum of 5 years of proven leadership experience managing large, multi-specialty healthcare practices.
• BA or higher required; degree in health administration preferred.
• Financial acumen with demonstrated expertise in managing budgets, analyzing financial metrics, and developing
actionable strategies.
• Experience working in surgical environments, such as operating rooms (ORs) or ambulatory surgery centers (ASCs), is
essential, with previous experience in plastic surgery, aesthetics, dermatology, or a related field strongly preferred

SKILLS/ABILITIES

• Exceptional communication and interpersonal skills to foster collaboration across teams

• Strong business acumen with a proven ability to analyze metrics and develop actionable strategies

• Action-oriented with a strategic mindset

• Demonstrated ability to lead with empathy, navigate challenges, and drive team engagement in a fast-paced

environment

• Proficient in medical office software and electronic health records (EHR)