What are the responsibilities and job description for the Practice Manager position at Ascend Vision Partners?
Team members are hired to assist the organization in building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to a behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.
We are seeking an experienced Practice Manager to support our Winter Park ophthalmology practice (Winter Park Ophthalmology).
GENERAL SUMMARY:
The Practice Manager is responsible for the overall success of assigned ophthalmology practice(s). Provides leadership, direction, administration and coordination of all practice and surgery center activities except those directly involving professional medical judgement. The Practice Manager is responsible for staff development, orientation and performance management. This position will assist in the development and deployment of strategies to achieve sustainable, profitable growth and is responsible for the day-to-day operations of the respective practice(s).
PRINCIPLE AND JOB RESPONSIBILITIES:
- Fosters a positive and successful working environment, creating partnership with providers, opticians, and team members.
- Manages offices in a cost-effective, efficient manner in accordance with the annual budget and assuring that staff provides high quality care in a courteous and friendly manner.
- Coordinates, monitors, and improves the operation of the practice(s); this includes flow management, documentation, training, and staffing.
- Partners with clinical leaders to develop clinical objectives, staffing metrics and optimize patient appointment and surgery scheduling.
- Participates in the preparation of operating, salary, and capital budgets. Maintains compliance of budget and the productivity standard set for the practice.
- Partners with finance team to review financial statements, develop core KPIs, track overall performance and budget to achieve profit and performance goals.
- Resolves patient concerns, combining customer service skills, leadership, confidence and healthcare knowledge to ensure a positive, timely and effective solution.
- Partners with all other departments within the organization, revenue cycle, accounting, IT, and purchasing.
- Travels to additional assigned satellite location as necessary, but no less than once per quarter, to observe patient interactions, team member performance, etc.
SUPERVISORY RESPONSIBILITIES:
- Direct leadership of the assigned optical operations team members
- Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
- Ensures the team has the necessary resources and support to continue to meet/exceed goals.
- Establishes current and long-term goals for team members.
- Maintains high levels of employee engagement and job performance by providing recognition and opportunities for learning.
