What are the responsibilities and job description for the Customer Success Manager position at CareStack™ - Dental Practice Management?
About CareStack
CareStack is a leading, award-winning cloud-based software solution revolutionizing dental practice management. We empower dental professionals globally (USA, UK, Australia) to focus on exceptional patient care and business growth by simplifying their operations. Join us and be part of a company that's transforming the dental industry.
Job Overview
As a CareStack Customer Success Manager (CSM) for our US business, you'll be a strategic partner, playing a pivotal role in ensuring our customers' success. You'll guide them through a seamless onboarding process, optimize their CareStack platform setup, and empower them to leverage CareStack's full potential, leading to thriving dental practices and long-term partnerships. You will be the face of CareStack to our most important clients.
What You'll Do
- Onboarding & Training: Orchestrate a seamless onboarding experience for new CareStack customers, laying a strong foundation for their success. Conduct comprehensive product training for key personnel at customer practices.
- Practice Operations Optimization: Drive adoption of recommended standard operating procedures and best practice workflows.
- Customer Health & Advocacy: Proactively monitor customer health through product feedback, support interactions, and key performance indicators (KPIs). Champion an exceptional customer experience at every touchpoint.
- Collaboration & Support: Partner with CareStack’s global technical support teams (Levels 1, 2, and 3) to ensure efficient customer support. Collaborate with external vendors and partners for swift issue resolution.
- Product Improvement: Work closely with the Product Engineering team to advocate for and implement key product changes.
What You'll Bring
- Experience: 5 years of experience in the US dental industry, with 2 years of experience managing a dental practice end-to-end (Office Manager role or similar).
- Software Expertise: Expertise in at least one dental practice management software.
- Dental Industry Knowledge: Strong understanding of Revenue Cycle Management, Key Performance Indicators (KPIs) for dental practices, and all job functions and workflows within a dental practice.
- Skills: Excellent communication, problem-solving, and relationship-building skills. Ability to thrive in a fast-paced environment and adapt to changing priorities.
Job Type: Full-time, on-premise position at our Celebration, FL corporate office. (This in-office role is essential for our organizational growth and provides increased advancement opportunities for our team members.)
Benefits
We offer a competitive benefits package, including:
- Multiple Medical, Dental, and Vision Plans
- 100% Employer Paid AD&D coverage
- Short Term Disability
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- 401K
- Supplemental Benefits (Accident, Critical Illness, Hospitalization, Legal Plan)
Why Join CareStack?
Be part of a dynamic and rapidly growing company that's transforming the dental industry. You'll have the opportunity to make a real impact, work with cutting-edge technology, and grow your career in a supportive and collaborative environment.