What are the responsibilities and job description for the Patient Care Coordinator position at Ascendent Healthcare?
Are you a people person with excellent communication skills and a "patients first" service oriented mentality? We want to get to know you!
Virtue Dental specializes in taking care of the unique people attached to the teeth and we want you to join us in that mission! Our growing team needs a part time or full time Patient Care Coordinator to deliver incredible experiences to our patients as they pursue a healthy smile. Administrative and customer service experience is a plus. All we require is a positive attitude, the ability to work with a team, and a desire to learn. Does this sound interesting to you?
Must Have :
2 years experience in a Dental Office.
Highschool Diploma
Schedule : Wednesday and Thursday only
Duties of the Care Coordinator include, but are not limited to the following :
Review daily schedule and outstanding patient balances needed, prior to daily morning meeting
Review the need for health and policy document updates. Annual "short history" updates are required and 5 year "full history" is required
Ensuring that 95% of patients within the practice are pre-appointed and patient's co-pays are collected or planned for with 98% success
Communicating with patients via their preferred communication medium
Manage and communicate stock / supply needs to to the management team for patient reception area, office supply and team common spaces
Practice opening and closing procedures
Keeping insurance coverage, patient demographic data, and administrative data up to date.
Triage emergency patients via their preferred communication method as needed
Support clinical team's diagnoses and treatment plans wherever possible
Generate dental insurance claims, reporting information in a timely fashion
Schedule new patient and recall appointments accurately and efficiently
Schedule treatment planned appointments accurately and efficiently
Discussing estimated insurance coverage with patients
Establish a rapport with all patients and validate treatment recommendations made by the doctor
Using tablets for consent documents and medical history updates
Stay up-to-date with inter-office communication and attend all administrative department and staff meetings
Attending CE / Meetings / Lectures with consultant
Developing quarterly goals and KPIs with assistance of department lead
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