Patient Care Coordinator Senior

JOB REQUIREMENTS : We are seeking a Patient Care Coordinator Sr. to join our team. The Senior Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and / or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Location : 725 American Ave, Waukesha, WI 53188 Schedule : Primarily 2nd shift hours with flexibility to crossover into some 1st and 3rd shifts Primary Responsibilities : Demonstrates a high level of performance in the Patient Access Center employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles Provides first level support to the Patient Access team Assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities Monitors daily operational functions of the Access departments and will have daily interaction with patients and customers of ProHealth Care; must have demonstrated excellent customer service skills Provides instruction and guidance to the Access team members to improve efficiency, quality, and productivity Serves as a resource for staff, which includes when other department leadership members are not present Acts as a Subject Matter Expert who provides education / training to staff to support and enhance department goals and the patient experience Monitors patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution Monitors and reviews the work of others and reports non-compliance and / or performance concerns to department leadership Assists with escalated communications and onsite patient concerns; provides coaching and resolutions to team members in a timely manner Comprehends and verbalizes processes and procedures of the department Identifies system and workflow improvements to enhance the team\'s efficiency Analyzes problems and provides correct information and solutions Assists with department orientation and training of staff Maintains a high-quality work environment so other team members are motivated to perform at their highest level Establishes and maintains effective relationships with team members Assists with access operations team scheduling Assists with department staff meetings and agendas Performs a variety of tasks and assignments including special projects at the discretion of leadership Acts as a Change Agent that supports the growth of the department Assists with incoming and outgoing duties and other daily ancillary tasks for Access departments What are the reasons to consider working for UnitedHealth Group? Put it all together competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

• OTHER EXPERIENCE AND QUALIFICATIONS : High School Diploma / GED (or higher) 2 years of customer service experience in a hospital / clinic setting 1 years of experience with Microsoft Office Products 18 years of age OR older Ability to work a variety of shifts to support a 24-hour operating system
• APPLICATION INSTRUCTIONS : Other :