IT Director

Title: IT Operations Director

Location: Charlotte, NC Hybrid Term: 2-3 Days Onsite

Term: FTE Hybrid 2-3 days

Position Overview

We are seeking an experienced IT Operations Director to support and manage the company's strategy and daily operations of the company's hosted, cloud-based, and on-premises infrastructure for information systems and services that support the entire company. The Director of IT Operations will develop strategic plans for infrastructure services such as inter-company networking, telecommunications, storage, and computing services. The Director of IT Operations will ensure systems are compliant and supported, while achieving maximum value for the company.

Responsibilities:

• Oversees all aspects of the IT infrastructure, telecommunications, networks, technical support including a helpdesk, release management, security, and business continuity
• Develops and administers the infrastructure budget; maintains infrastructure in a cost-effective manner, conducts cost/benefits analysis of technology expenditures
• Develops and deploys infrastructure technologies and maintains their operational use including but not limited to: LAN and WAN, e-mail, software, and backup systems, disaster recovery, firewalls, virtual private networks and remote access technologies, storage area networks, all server platforms and environments, OS patches, DevOps
• Ensure infrastructure is secure and compliant with regulations governing these systems: HIPAA and other authorities governing the company's activities
• Ensure effective management of disaster/recovery situations for regulated systems
• Provide technology expertise to project teams for the implementation of regulated systems
• Manage relationships with technology vendors and facilitate contacts with partners as required
• Assist in maintaining the methods, tools, techniques, and standards related to technology services
• Stay abreast of emerging information technologies through research and testing
• Manage SOX-related IT General Controls and all policies and procedures related to security
• Develops and maintains IT policies and procedures that are compliant with regulations
• All other duties as assigned
  
  

Qualifications:

• Bachelor's degree in business or technology discipline or an equivalent combination of education and experience required
• Experience: Experience with various certifications in related technical or business areas, such as Microsoft SQL Server, .NET or other object-oriented programming, data analysis, or project management is preferred
• License/Certification: Certifications in related technical and business areas preferred such as Microsoft SQL Server; .NET or other object-oriented programming; analysis; project management
• Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences. Ability to explain IT-related issues and processes to non-IT personnel and leaders
• Computer Skills: High-level experience with Excel, Word, and PowerPoint. Broad range of knowledge about and experience with applications/software that increase security and end user experience/share-ability of files for our physicians and office staff. Preferred experience with big data tools: Power Query, Power Pivot, Power BI, etc
• Physical Demands: The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required
  
  

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