IT Support Specialist

IT Support Specialist (9-Month Contract)

Onsite - Richmond, VA

Job Summary

We are seeking a skilled IT Support Specialist for a 9-month onsite contract in Richmond, VA. This role is responsible for providing hands-on technical support, troubleshooting hardware and software issues, and assisting with IT projects, including laptop, mobile device, and printer refreshes. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and the capacity to work both independently and collaboratively.

Key Responsibilities

Operational Support

• Perform hands-on troubleshooting and resolution for software and hardware issues, including Windows and Mac operating systems and various software applications.
• Install, configure, and upgrade software and hardware, including workstations, printers, IP phones, and peripherals.
• Conduct preventive maintenance and endpoint checks to ensure system reliability.
• Utilize remote support tools to diagnose and resolve user issues.
• Troubleshoot and repair conference room equipment, including phones, projectors, sound systems, cables, and wall plates.
• Ensure proper follow-up on support requests and resolutions.
• Escalate unresolved technical issues to the appropriate IT teams.
  
  

Project Support

• Assist in laptop refresh, mobile device refresh, and printer refresh initiatives.
• Ensure smooth deployment of new IT equipment and maintain updated system configurations.
  
  

Required Skills & Qualifications

• Technical expertise in troubleshooting and supporting Windows, Mac OS, and Linux operating systems.
• Basic knowledge of hardware and software troubleshooting, installation, and repair.
• Proficiency with Microsoft Office Suite and email client configuration (Outlook, mobile devices).
• Familiarity with networking concepts, including switches, firewalls, VPN clients, and wireless networking.
• Basic experience with Windows Server Active Directory, DNS, and DHCP.
• Knowledge of VoIP systems and related troubleshooting.
• Strong customer service skills with the ability to professionally handle challenging situations.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks, work independently, and resolve IT issues efficiently.
• Strong organizational skills with attention to detail.
  
  

Preferred Qualifications

• Experience working in a corporate IT support environment.
• Industry certifications such as CompTIA A , Network , Microsoft, or ITIL are a plus.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.