Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world s leading brands
• Solve complex problems and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

• Support the deployment of next-generation technology for the client.
• Coordinate deployment efforts with various IT teams to ensure solutions are fully tested and deployed company-wide.
• Design, build, test, and document all workstation and endpoint build standards.
• Participate in project teams as a resource representing Endpoint Engineering and IT Operations.
• Design and maintain MS 365 and Windows Servicing standards. Create, design, and maintain deployment documentation for use by Endpoint Engineering, Service Desk, and Technical Services.
• Ensure OS, security, and application updates are consistently deployed on an ISO-compliant lifecycle.
• Leverage MS Endpoint Manager, Intune, and other data sources to build executive reports to measure compliance.
• Develop processes and procedures related to PC lifecycle management, including new hardware validation, escalated break/fix support, and asset tracking.
• Serve as a subject-matter expert in MS Endpoint Manager and Intune (Reporting, Packaging, Windows Servicing, and Security).
• Utilize expertise in software packaging and deployment to improve the software distribution end-user experience.
• Execute, document, and maintain desktop security standards in line with IT security policies through GPO, Intune policies, and other security tools.
• Define desktop and laptop hardware standards. Create and publish hardware lifecycle support and refresh timelines.
• Gather and analyze project requirements. Build delivery timelines and project plans with delegated tasks that can be executed by other engineers on the team.
• Use data and operational metrics to analyze project and task results. Create reports and charts to track progress and measure trends in the environment. Leverage data and reporting tools to make data-driven decisions about projects and tasks.
• Define enterprise printing standards. Manage the printer fleet using Vasion Print. Ensure that Print is up to date and clients are running a fully supported build.
• Manage the Endpoint Engineering server infrastructure (including MS Endpoint Manager cloud and on-premises distribution points, Cloud Management Gateway).
• Serve as a Tier 3 escalation point for Service Desk and Technical Services teams. Facilitate conversations about improving Endpoint Engineering services used by support teams.
• Engage with other IT support teams including Technical Services, Information Security, Network Engineering, Platform Services, Application Support, and Service Desk to ensure a consistent approach for organizational support across the Enterprise.
• Perform other duties and projects as assigned.

Essential Knowledge, Skills, and Abilities:

• Demonstrates knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
• Expert knowledge of Group Policy, Active Directory Replication, DNS, DHCP, and Organization Unit design best practices.
• Expertise with MS Endpoint Manager and hybrid integration with Entra ID.
• Hands-on experience packaging and deploying MS 365, OneDrive, and other technologies used to migrate traditional on-premises workloads to the cloud.
• Proficiency with MS 365, including Visio for network and application documentation, and PowerPoint for creating presentations and project summaries.
• Experience with Windows 10/11 Servicing and management using MS Endpoint Manager and Intune.
• Experience delivering endpoint protection, encryption, and cloud policies.
• Significant experience managing remote endpoints on and off the corporate LAN. Ability to troubleshoot complex LAN/WAN issues related to connectivity and physical location.
• Expertise creating Windows images, OSD Task Sequences, and managing configuration and deployment using tools such as MS Endpoint Manager and Intune.
• MS Autopilot, Windows Update for Business experience a plus.
• Deep understanding of the Windows registry, permissions, drivers, and software required to build baseline images.
• Experience creating deployment test plans, test cases, managing deployment groups, and soliciting feedback from pilot users. General understanding of software development, Agile, CI/CD.
• SQL report-writing expertise specific to MS Endpoint Manager reporting a plus.
• Ability to deliver stable and high-quality working solutions under deadlines in a fast-paced and dynamic environment.
• 5 years experience using PowerShell to automate tasks, deploy applications, and write reports.
• Strong analytical, troubleshooting, and problem-solving skills.
• Minimum of 5 years working with multiple Windows desktop and server Operating Systems.
• Effective organizational and time management skills.
• Exceptional verbal, written, and interpersonal communication skills.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to work with little to no supervision while performing duties.

Education, Experience, and/or Licenses:

• Bachelor s Degree preferred and a minimum of 3-5 years experience working in a similar field.
• Experience in the mortgage industry preferred.