Usability Researcher (Developer Division)

About Ascendion :

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

• Across the industry, developers are increasingly diversifying the languages they use, platforms they target, and types of applications they build. Developer Division (DevDiv) delivers tools to make all developers successful and productive in building all types of applications in any language for any platform. The DevDiv UX Research Team brings a world-class UX to Visual Studio, .NET, and Azure. Millions of developers around the world use these tools every day to build rich applications and use is growing at a phenomenal rate. The applications built span web, mobile, desktop, cloud, gaming, machine learning, and Internet of things.

• We are looking for a Contract UX Researcher with the ability to conduct a range of qualitative and quantitative research methods impacting both product direction and detailed experience design. You will work with and receive mentorship from a supervising Senior UX Researcher. You will be joining a team of 20 talented UX researchers whose charter is to design end-to-end experiences for all developers that are useful, usable, and desirable. In this role, you will work in a highly collaborative environment with engineering and business teams across the division to help make data driven decisions. Your work will happen in the context of a lean or agile development environment supporting the release cadence of teams as well as helping define the strategic direction of products. You will have access to a new, state of the art, modern research lab facility equipped for a variety of research types located in a central hub area on campus. This is a unique opportunity to grow in your career during this period of transformation. Join us and help re-invent the future of the developer experience in this exciting era.

RESPONSIBILITIES

• Design and conduct a range of qualitative and quantitative research methods applicable to all product stages from conception to release, including lab-based usability tests, focus groups, interviews, surveys, and field research
• Work in a highly iterative design environment that emphasized democratization/coaching of UX research practices
• Collaborate closely with design, engineering, and business partners during all steps of research
• Translate research findings into actionable recommendations and deliver them in compelling ways
• Triangulate multiple data sources into integrated insights
• Communicate and evangelize research results to engineering and business teams

REQUIREMENTS

• A degree in human-computer interaction, cognitive psychology, behavioral science, or related field or equivalent experience
• Thorough knowledge and experience of a range of UX research approaches and methodologies
• Strong analytical and synthesis skills with a proven ability to turn research results into product insights
• Strong written and verbal communication skills with the ability to influence a range of audiences
• Excellent project management skills, including the ability to manage multiple projects concurrently
• The ability to work independently and be flexible to rapidly changing schedules and demands
• The ability to get up to speed with a new area quickly
• Strong aptitude for learning new technologies and familiarity with modern developer platforms and ecosystems a plus

Top 3 Hard Skills Required Years of Experience

• Minimum 3-5 years of experience with a robust set of UX research skills
• Minimum 3-5 years experience in operating in highly technical domains.
• Minimum 3-5 years experience with various survey development tools.

• Purpose of the Team: The purpose of this team is to engage with customers to identify new features, new productions and new business opportunities.
• Key projects: This role will contribute to a lot of research related to implementing copilot, AI components into the developer experience.
• Typical task breakdown and operating rhythm: The role will consist of 20% meetings, 30% engaging directly with customers , and product teams, and 50% of designing UX studies.

Salary Range: $104,000-$124,000 Annually - Factors that may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

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