IT CRM Service Manager - Commercial - Job ID: 1528

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Are you ready to make a significant impact in the pharmaceutical industry? At Ascendis Pharma, you’ll play a crucial role in implementing, managing, maintaining, developing, and supporting our Commercial business applications and systems. You’ll collaborate with passionate colleagues who are dedicated to developing and delivering innovative medicines to patients worldwide.

In this role, you’ll work closely with IT Business Partners and the Product Team, leveraging your agile and industry expertise to define and achieve success for our products. You’ll inspire and guide your team to turn visionary ideas into reality.

As part of the Ascendis Pharma Global IT, Continuous Delivery organization, you’ll be embedded in product teams that drive business value streams. Together, we’ll create solutions that make a real difference.

Key Responsibilities

• Drive Digital Transformation: Lead the implementation of innovative solutions using Veeva CRM, Engage, Events, and Align to revolutionize our Commercial and Field Medical processes.
• Strategic Stakeholder Engagement: Collaborate with business stakeholders to prioritize and define impactful system enhancements, ensuring our technology evolves with business needs.
• Product Strategy Leadership: Shape the product strategy and roadmap in close partnership with the commercial product owner, focusing on the US market but sharing knowledge on global initiatives.
• Feed the Roadmap: Add and groom items to our roadmaps that align with both short- and long-term business goals, driving continuous growth and innovation.
• Tech Ecosystem Integration: Play a pivotal role in integrating our tech ecosystem to enable "next best action" across all digital channels, driving impactful customer interactions.
• Data Landscape Development: Contribute to defining and building a robust, evolving data landscape that ensures master data quality and facilitates seamless data movement between systems for scalable impact.
• High-Impact Delivery: Lead the collective team to implement and enhance our capabilities, ensuring projects are delivered with excellence and make a positive impact.
• Overall Optimization: Focus on continuous improvement of our processes to ensure our team is working on the right things in the right ways so we can scale with our business.
• Collaborative Success: Work closely with product team, broader IT community, and business owners to drive project success and meet business expectations.
• Critical Data Insights: Support stakeholders with critical data analysis requests, ensuring data accuracy and providing valuable insights across systems.
• Agile Methodologies: Thrive in an agile delivery environment, driving monthly releases that continuously enhance system capabilities and meet evolving business needs.

• Why Join Us?
• Be a Digital Transformation Leader: Play a pivotal role in transforming our business processes and driving innovation.
• Growth Opportunities: Enjoy ample opportunities for professional growth and development in a forward-thinking environment.
• Self-Starter Atmosphere: Thrive in a culture that values initiative, creativity, and a "get stuff done" attitude.
• Collaborative Culture: Join a team that values collaboration, open communication, and mutual respect.

• Pharmaceutical CRM Systems: In-depth understanding of CRM platforms like Veeva CRM, Engage, Events, and Align, tailored for the pharmaceutical industry.
• Pharmaceutical Regulations: Knowledge of industry-specific regulations, including HIPAA, 21 CFR Part 11, and GxP.
• Digital Marketing in Pharma: Familiarity with digital marketing principles and technologies specific to the pharmaceutical sector.
• Agile Methodologies: Experience working in an agile delivery environment, delivering monthly releases.
• Leadership and Team Management: Proven ability to lead project teams and manage a small team of contractors and third-party services.
• Stakeholder Engagement: Experience engaging directly with business stakeholders to prioritize and define system enhancements, and working closely with product owners on strategy and roadmap development.
• Technical Proficiency: Competence in system configurations, upgrades, continuous improvement processes, and ensuring system health and performance.
• Compliance and Security: Skills in remediating security vulnerabilities and ensuring systems remain secure and compliant with industry regulations.
• Training and Data Management: Experience developing training materials, conducting user training sessions, and supporting data analysis requests to ensure data accuracy across systems.
• Experience: Minimum of 5 years of experience managing CRM systems, preferably within the pharmaceutical industry.
• Education: BS or MS degree in IT or related field

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance  
• Mental Health resources
• Paid leave benefits for new parents