Parts Counter Representative

Description

The Parts Counter Sales Representative is responsible for providing exceptional customer service, processing parts orders efficiently, and maintaining strong customer relationships. This role plays a vital part in delivering our "Expect More" experience to customers while ensuring that parts transactions are conducted accurately and professionally.

Who We Are

At Ascendum Machinery, we're passionate about what we do. We're a leader in the heavy equipment industry, known for our commitment to excellence, and outstanding service. We're in the business of making an impact, and we're looking for talented individuals like you to join us on this exciting journey.

Working with us means being part of a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We invest in our employees, offering growth opportunities, training, and a supportive work environment. When you join Ascendum Machinery, you're not just taking a job; you're becoming a vital part of a team that's shaping the future of heavy equipment solutions.

SCHEDULE: The standard work schedule for this position is Monday through Friday, from 7:30 am to 5:00 pm. However, it's important to be aware that, as an hourly employee, there may be instances when you will be required to work beyond these hours to fulfill the job requirements, leading to overtime pay.

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

EQUAL OPPORTUNITY: Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.

TRAVEL REQUIREMENTS: None

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

Responsibilities

• Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.
• Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
• Handle external and internal parts returns promptly and in accordance with established procedures.
• Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
• Develop and maintain strong relationships with customers to enhance their experience and loyalty.
• Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
• Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
• Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
• Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
• Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
• File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
• Review and approve FileBound assignments on a daily basis.
• All other duties as assigned.
  
  

Requirements

RESPONSIBILITIES:

• Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Job duties are dispersed by Director of Sales.
• Maintain a comprehensive knowledge of all products offered by Ascendum and actively participate in training. Notify management of training needs as necessary.
• Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels, including phone, email, or in-person interactions.
• Handle external and internal parts returns promptly and in accordance with established procedures.
• Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation. Contribute to our "Expect More" experience.
• Develop and maintain strong relationships with customers to enhance their experience and loyalty.
• Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
• Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
• Assist customers with creating Cash on Delivery (COD) and credit accounts by collecting required information and collaborating with the Credit Department as needed.
• Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
• Collect and process payments for Cash on Delivery (COD) orders accurately and promptly.
• File and maintain signed customer order documents, purchase orders, and invoices for record-keeping and reference.
• Review and approve FileBound assignments on a daily basis.
• All other duties as assigned.
  
  

EXPERIENCE/COMPETENCIES/PROFICIENCIES – Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• Experience and/or Education: High school diploma or equivalent; additional education or certification is a plus.
• Computer Skills: The employee must be proficient with computers and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.
• High proficiency in customer relationship skills.
• Proven experience in parts management or related field.
• Strong organizational skills.
• Excellent communication and customer service skills.
• Detail-oriented and highly organized.
• Reliable and punctual with a commitment to providing exceptional service.
• Skilled in listening and communicating with others.
• Ability to learn quickly and communicate well both orally and in writing.
• Proven ability to complete work with energy and enthusiasm.
  
  

PHYSICAL DEMANDS – Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, the employee is regularly required to talk or hear.
• The position requires the ability to sit or stand for long periods.
• Ability to operate office equipment such as computers, keyboards, and telephones.
• Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
• Visual acuity and ability to read and interpret documents.
• The position requires the ability to occasionally lift up to 30 pounds.
• Employees are expected to meet the Physical Demands of the job.
  
  

If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.