Community Health Navigator II

Position: Community Health Navigator II

Reports to:      Program Manager

Department:    Community Health

Status:             Full-Time/Nonexempt

Classification: Grant Funded

EEO Code:      Professional

Ascension DePaul Services CORE VALUES:

• Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need
• Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life
• Integrity – Employee inspires trust through personal leadership
• Wisdom – Employee integrates excellence and stewardship into execution of job duties
• Creativity – Employee demonstrates courageous innovation
• Dedication – Employee affirms the hope and joy of the Ascension DePaul Services mission

GENERAL JOB DESCRIPTION

Ascension DePaul Services of New Orleans (DCSNO) affiliates with DCHC which manages multiple Federally Qualified Health Center locations the Greater New Orleans area.  DCSNO is committed to improving the health status of communities and continues a long tradition of health ministry.  DCSNO is seeking full-time, hourly Community Health Navigator II.

The Community Health Navigator II will act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITIES

• Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software provided.
• Follow Community Navigator to Provider workflow structure through EHS.
• Coordinate and provide information and enrollment resources to patients and members of the community’s to address their needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered.
• Provide detailed information regarding progress to locate insurance resources for patients and/or community member.
• Consults and cooperates with community systems to facilitate linkage and referrals.
• Manage caseload assignments, draft a resource plan, review case progress and determine case closure.
• Maintain or exceed monthly case closure quota.
• Develop trust and maintain strong and valued relationships with social services, health, governmental agencies and community.
• Record case information, complete accurately all necessary forms and produce statistical reports.
• Submit weekly reports to Program Manager/Operation Manager on designated due date.
• Maintain Events, training and meeting details in the team shared calendar.
• Promote quality and cost-effective interventions and outcomes.
• Make clinic appointments.
• Attend regular staff meetings, trainings and other meetings as requested.
• Knowledgeable about insurance resources appropriate to needs of patients/families. 
• Attend Community events and Meetings.
• Assist in coordination and attend DCSNO community events and activities.
• Educate community members and their families about the sites and services provided within DCHC (Outreach).
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature.
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO.
• May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage.
• Provide mentorship to the Community Health Navigator I when more experience is needed to help a client.
• Train, mentor, monitor and track Community Health Navigator I team’s progression.
• Conduct community presentations and demonstrations as needed.
• Assist with scheduling of monthly events and location assignment.
• Abide by timecard and reporting procedures by clocking in and out for daily assignments and meal breaks.
• Other duties as assigned.

PHYSICAL DEMANDS

Lifting, twisting, standing, bending will occur.  Work will require some sort of physical activity to be performed. Employee will be required to travel from time to time and must be willing to work various shifts, including some nights and weekends to accommodate needs of various sites.

WORK ENVIRONMENT

Work is normally performed within health centers and out in the community by way of indoor/outdoor community events, meetings and “in community” visits

MINIMUM QUALIFICATIONS

• Bachelor Degree with 3 years of Case Management Experience or 5 years of Case Management experience in lieu of Degree; or completion of accredited Medical Assistant Course
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Must possess leadership qualities and the maturity needed to fulfill mentorship duties
• Must have a Positive attitude
• Open to working alone or with a team
• Participate in all team based exercises, events and meetings
• Positive team influence and ability to work with other team members
• Respectful of clients, teammates, and the Mission of DCSNO
• Must have an Engaging disposition
• Clear and Accurate Documentation Skills
• Organizational Skills
• General computer literacy
• Experience with Microsoft Windows, Microsoft Office
• Able to Multi-task
• Excellent Decision Making and Critical Thinking skills 
• Excellent Verbal and Written Communication
• Empathy and Compassion towards others
• Seamless ability to connect with the community
• Must possess multi-cultural sensitivity and understand the community served

I have read the above job description and agree to perform the responsibilities as described above.

I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel as classified.

I have received a copy of my job description for my records (copy to be given after signature is complete)

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