Community Health Navigator I

GENERAL JOB DESCRIPTION

Ascension DePaul Services of New Orleans (DCSNO) affiliates with DCHC which manages multiple Federally Qualified Health Center locations the Greater New Orleans area.   DCSNO is committed to improving the health status of communities and continues a long tradition of health ministry.   DCSNO is seeking full-time Community Health Navigator I to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITES

• Employee may be assigned to work with a specific population of people
• Responsible for educating community members and their families about the sites and services provided within DCHC
• Create opportunities for and attend group community health education sessions
• Increasing patient populations throughout our Health Centers, Goals will be set and met.
• Attend community meetings and events
• Assist in coordination and attend all DCHC community events and activities
• Ability to develop trust and maintain positive relationships with internal teams, the community and social service agencies
• Must keep detailed up to date reports of all interactions that impact the program productivity
• Transportation to travel locally
• Create opportunities of Memorandums of Understanding with other community organizations serving our population.
• Must be able to work some nights and weekends
• May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage.
• Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software provided
• Coordinate and provide resources to members of the communites to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
• Provide detailed information regarding progress to locate resources for patients and/or community member
• Consults and cooperates with community systems to facilitate linkage and referrals
• Provide health and social services resources to community visiting Honduran Consulate
• Manage caseload assignments, draft a resource plan, review case progress and determine case closure
• Carry and Maintain an appropriately set number of caseload
• Reach or exceed monthly Case closure quota as defined by United Healthcare and Director
• Develop effective working relations and cooperate with medical team throughout the entire case management process
• Develop trust and maintain strong and valued relationships with social services, health, governmental agencies and community
• Follow up with patients to keep track of their progress via the social resources, patient phone calls, “in community” and “In home” visits
• Record case information, complete accurately all necessary forms and produce statistical reports
• Submit weekly reports to Director on designated due date
• Maintain Events, training and meeting details in the team shared calendar
• Promote quality and cost-effective interventions and outcomes
• Make clinic appointments
• Attend regular staff meetings, trainings and other meetings as requested.
• Knowledgeable about community resources appropriate to needs of patients/families.
• Attend Community events and Meetings
• Assist in coordination and attend DCHC community events and activities
• Educate community members and their families about the sites and services provided within DCHCs (Outreach)
• Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature
• Adhere to professional standards as outlined by protocols, rules and regulations of DCHC
• May require certifications and further training in assisting members of the community to either enter our patient system or apply for programs of health coverage.
• Other duties as assigned

PHYSICAL DEMANDS

Lifting, twisting, standing, bending will occur.  Work will require some sort of physical activity to be performed. Employee will be required to travel from time to time and must be willing to work various shifts, including some nights and weekends to accommodate needs of various sites.

WORK ENVIRONMENT

Work is normally performed within health centers and out in the community by way of indoor/outdoor community events, meetings and “in community and home” visits

MINIMUM QUALIFICATIONS

• HS diploma or equivalent, Bachelor’s Degree Preferred
• Minimum 1 year Experience in Community Outreach or working in a multi-cultural setting  
• (Bilingual individuals are encouraged to apply)
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Must have a Positive attitude
• Open to working alone or with a team
• Participate in all team based exercises, events and meetings
• Positive team influence
• Respectful of clients, teammates, and the Mission of DCSNO
• Must have an Engaging disposition
• Clear and Accurate Documentation Skills
• Organized
• General computer literacy, Experience with Microsoft Windows, Microsoft Office
• Able to Multi-task
• Excellent Decision Making and Critical Thinking skills
• Excellent Verbal and Written Communication
• Exhibit Empathy and Compassion towards others
• Possess Integrity
• Seamless ability to connect with the Community
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served