Community Health Navigator II

DePaul Community Health Centers  (DCSNO) affiliates with DCHC which manages multiple Federally Qualified Health Center locations the Greater New Orleans area.  DCSNO is committed to improving the health status of communities and continues a long tradition of health ministry.  DCSNO is seeking full-time Community Health Navigator II to act as coordinators and liaisons between the patient and/or community member, with gaps in care including Health care and other social determinants of health services within the community. The goal is to improve wellness and autonomy for individuals served, both from DCSNO/DCHC patient population and the general community.

DUTIES & RESPONSIBILITES

• Employee may be assigned to work with a specific population of people
• Complete intake interviews to determine what social resources are needed to help achieve wellness and autonomy through resource software
• Follow Community Navigator to Provider workflow structure through EHS
• Coordinate and provide resources to patients and members of the community’s to address social needs in a manner that is safe, timely, effective, efficient, equitable, and client-centered
• Provide detailed information regarding progress to locate resources
• Work with Population Health Coordinators to connect high ER utilizers to resources, and to address SDOH issues and Primary Care education
• Maintain caseload assignments, draft a resource plan, review case progress and determine case closure
• Develop effective working relations and cooperate with medical team, social services, health, governmental agencies and community
• Follow up with patients to track progress via social resources, patient phone calls, “in community” and “In home” visits
• Submit weekly reports
• Maintain Events, training and meeting details in the team shared calendar
• Promote quality and cost-effective interventions and outcomes
• Make clinic appointments
• Attend regular staff meetings, trainings and other meetings and community events as requested.
• Educate community members and their families about the sites and services provided
• Maintains a high level of ethical conduct regarding confidentiality
• Adhere to professional standards as outlined by protocols, rules and regulations of DCSNO
• May require certifications and further training in assisting members of the community
• Provide mentorship to the Community Health Navigators I- when more experience is needed to help a client

MINIMUM QUALIFICATIONS

• Bachelor Degree Preferred with 3 years of Case Management Experience or 5 years of Case Management experience in lieu of Degree.  (Bilingual individuals are encouraged to apply)
• Must have personal and reliable transportation, valid Driver’s license, Minimum current liability automobile insurance required
• Medicaid Application Certified (Willing to train)
• Community Health Worker Certified (Willing to train)
• ACA Marketplace Certified (Willing to train)
• Must possess leadership qualities and the maturity needed to fulfill mentorship duties
• Participate in all team based exercises, events and meetings
• Positive team influence
• Respectful of clients, teammates, and the Mission of DCSNO
• General computer literacy, Experience with Microsoft Windows, Microsoft Office
• Able to Multi-task, Excellent Decision Making and Critical Thinking skills, Excellent Verbal and Written Communication, Empathy and Compassion towards others
• Seamless ability to connect with the Community 
• Able to work with other team members
• Must possess Multi-cultural sensitivity
• Understand the community served