What are the responsibilities and job description for the Patient Access Representative position at ASCENSION DEPAUL SERVICES?
About the Role:
The Patient Access Representative plays a crucial role in ensuring a seamless experience for patients as they navigate the healthcare system. This position is responsible for managing patient registration, verifying insurance information, and scheduling appointments, all of which contribute to the overall efficiency of healthcare delivery. By acting as the first point of contact, the representative helps to create a welcoming environment that fosters trust and comfort for patients. Additionally, they are tasked with addressing patient inquiries and resolving any issues that may arise, ensuring that patients feel supported throughout their healthcare journey. Ultimately, the Patient Access Representative is vital in enhancing patient satisfaction and operational efficiency within the organization.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or healthcare setting.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Associate's degree in healthcare administration or related field.
- Familiarity with medical terminology and insurance processes.
- Experience with electronic health record (EHR) systems.
Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Collect and verify patient information, including insurance details and medical history.
- Schedule appointments and manage the patient flow to optimize clinic operations.
- Address patient inquiries and provide information regarding services, procedures, and policies.
- Collaborate with healthcare providers and administrative staff to ensure a smooth patient experience.
Skills:
The required skills of communication and interpersonal abilities are essential for effectively interacting with patients and addressing their needs. Attention to detail is crucial when collecting and verifying patient information to ensure accuracy and compliance with healthcare regulations. Problem-solving skills are utilized daily to resolve patient inquiries and issues, contributing to a positive patient experience. Preferred skills, such as familiarity with medical terminology, enhance the representative's ability to communicate effectively with healthcare providers and understand patient needs. Overall, a combination of these skills ensures that the Patient Access Representative can provide exceptional service and support to patients and the healthcare team.
